Apartment in 산타크루즈

Staffs were not accommodating. They did not help us or find way for our luggage to have storage at the hotel after we had early check out. We had a graduation ceremonies to attend to and time would not permit us to come back on time for check out. So we really need a storage at that time. Sadly they dint allow us. We have booked at this Hotel for several times already and definitely this will be my last. I'm not coming back anymore.

. The room is beautiful and clean. Will recommend.

직원들은 최고예요. 그들은 매우 배려심이 많고 친절해요.

Booked a superior room with a queen bed but got 2 twin beds. No disposable slippers. Toiletries came in late. WiFi not working. Room was okay nonetheless.

저는 모든 솔로 여행객, 특히 여성에게 이곳을 강력히 추천합니다. 이곳은 매우 안전하고 역사적 유적지 근처에 편리하게 위치해 있습니다. 전반적으로, 저는 이곳에서의 숙박에 정말 만족했습니다! 그런데, 그들은 또한 국제 어댑터를 제공합니다 😉

Cockroaches everywhere. Leaking ceiling. Clogged toilet

There was this bad smell on the floor.

The landmarks given were confusing and we had to turn around looking for it. Mobile number listed couldn't be reached as well. Toilet flush was poor. Very old linens and towel. No garbage bin. Window lock was broken.