Online Check-in: Citilink

Online check-in is a member-only feature on Traveloka App that allows you to check-in for your Citilink flights even before you arrive at the airport.

Online check-in is not mandatory. However, by checking in online, you can secure your seat immediately so you will not have to rush to the airport.

Online check-in is available on Traveloka App v2.18 (Indonesia) onwards. Make sure you have logged in to your Traveloka account to enable this feature.
Please also visit Airline Policy to see if your airline supports online check-in.

Please visit How It Works to find out how you can check in online for your Citilink flight via your Traveloka App.

Online check-in time varies between flights. See e-ticket to find out when online check-in will be available for your flight, or visit Citilink Policy.

Yes, our system currently does not allow partial check-in. You have to check in all passengers in your booking, all at once.

No, Traveloka will not charge any fee for online check-in.

After you have completed your check-in details, it should take no longer than five (5) minutes for us to issue your boarding pass.

You will receive a confirmation that your check-in is successful and that your Citilink boarding pass is now accessible through your Traveloka App. An email will also be sent to you, along with your boarding pass attached.

Of course. You can just follow the same online check-in instructions and we will retrieve your boarding pass from Citilink so it will be easily accessible through your Traveloka App or email.

Unfortunately, Citilink online check-in is not available for pregnant passengers and passengers requiring special assistance (e.g. passengers with disabilities, Unaccompanied Minors), thus they need to check-in directly at the airport.

For a more detailed policy regarding passenger requirements, please contact Citilink directly or visit Citilink Policy.

Unfortunately, purchasing add-ons is currently not available during online check-in. Add-ons can only be purchased at the initial booking stage.

No, you cannot make any changes to your booking during online check-in.

You may resend your Citilink boarding pass by tapping the Send Boarding Pass button on your e-ticket.

Yes, you need to present a printed boarding pass to board the plane. You can print your own boarding pass, or have it printed at the Citilink check-in counters at the airport.

Of course! Just make sure to drop your baggage and have your boarding pass printed at the Citilink airport check-in counters.

No, you cannot make any changes or cancellations to your booking once online check-in has been completed.

In most cases, you will still be eligible for a refund. If you find yourself in this situation, please contact Citilink directly.

Your Citilink boarding pass will become unavailable from three (3) days after your departure date. However, you can still access your boarding pass that was sent to your email