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Everyone at the Barcelos was polite, courteous and such pleasure to interact with. The facility was very clean and well maintained. Look forward to visiting again

This place was overall great but the buffet food could’ve been better. Not many options & the food did not taste good. The food from the restaurants they offer was wayyyy better, so I recommend eating at the restaurants or eating out. Also did not have the greatest experience my last day as I got food poisoning from a burger I ordered from room service. Besides all of that the staff was really friendly & the hotel was very cutesy.

Staff was amazing. The Resturants were good. 4 dinner options required reservations, two did not. Food had same taste in all eating options.. We stayed two weeks and decided to have dinner off resort the secomd week. It is not cheap... Room sercice was as good or better than some dining options. All ocean views are from the side unlwss you habe an ocen front room... gotta pay attention to that. The ROYAL LEVEL has one resturant and one bar in addition to " regular" inclusive options. Ralph on the beach was attentive, Jamie amd his crew in the royal leval resturant were great. The casino lobby bar was ok..drinks were inconcistant but bottomless.. We had a couple great servers there as well...

Upon arrival to our room, we found a clean bed, no towels in room, and someone’s toe nails all over the flour. As if it harder been swept. Two days later the hotel guest manager asked if we received or VIP package upon entering our room, which included wine and cheese additionally a later. I told home we had wine and a letter addressed to the wrong people. I also explained to our room safe was not functioning and needed to be replaced. He was apologetic and embarrassed embarrassed. He corrected the dirty floors, lack of towels, replaced safe and gave us towels. And for the inconvenience he gave a a free dinner (which was an all inclusive vacation for us anyways, so would have been free regardless). But he made an effort to correct the problem and that is what mattered to us. After going to Barceló for a few years I am realizing that their quality in there presentation, staff, rooms, food all around the quality is declining rapidly. It’s sad. Been going with a large group for 25+ years. Hope things can change an we can continue to got there.

Everything was wonderful

Staff service, very friendly and professional. Thank you 😊

Construction next to the hotel. Very loud machinery making it difficult to rest.

The property was beautiful clean and safe. The food could have been better

The resort staff are very nice and friendly and the beach staff are very accommodating but not enough beach hut’s for everyone. And if you want one you have to get up at 5:00 am in the morning to get one!!

Staying here was paradise every day

I was very disappointed with my recent stay. My room was not cleaned for several days, and I had to repeatedly request fresh towels. The bathroom drain did not work properly; although maintenance came to fix it, the issue persisted. The staff I encountered seemed overwhelmed and short-staffed, which may explain the poor service. However, when you’re paying top-tier prices, basic expectations such as daily cleaning, functioning facilities, and readily available amenities should be met. Unfortunately, this hotel did not deliver the level of service I expected.

Overall, I gave this stay four stars because in general, we had a good time. The food was pretty good and they had a variety of foods at the buffets from day-to-day. However, when we booked our trip initially, we had booked a two queen bedroom. When we got there, they only had one king bed rooms available. To try and make it right they had us check out of our original room after the first night and the plan was to have us recheck in to a two queen bedroom later that day. So we had to check out of our original room by 11 AM and unfortunately did not have a room between the hours of 11 AM and 4 PM when check-in started again. Upon trying to check in again they still only had one king bed rooms available. So it was frustrating that we felt that we had left our room and were unable to use a room for several hours in the hopes of getting a two clean bedroom. The only upside was the new room they put us in was kind of an upgrade because it was more of a suite in the fact that it had a kitchenette and a living room area on the opposite side from the bedroom. Also, the bed in that room was much softer. The bed in the original room was like sleeping on a rock. Again, I say overall we had a good time outside of the room debacle. I don’t know that I would stay there again, but I would definitely visit Aruba again.

The restaurants were good quality, the room need some renovation. Mostly the furniture, and some small things like sink fixtures. Overall it’s a nice friendly atmosphere. Good service and beautiful beach and pool area

Loved it

All around wonderful experience.

The food wasn't to my liking. Everything was bland.

The conveniency The restaurants were outstanding

La ubicación de este hotel es espectacular frente a una hermosa playa.

I was there with my daughter and we loved everything service was good, people so polite.

Poor management.