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I was there a week room was not cleaned,or tidied,room was ok staff ok,food not so good.

We been on the road for a while, it was raining, cold outside The electronic blanket was hit. The building was amazing. We had a nice dinner the fire was going inside. Free breakfast yay. Friendly staff , I love it.

It was a nice place to stay and the staff were very helpful

Sad to see a town that is only just surviving. Many shops closed and limited places to eat. Food at the hotel was pretty good though.

Beautiful old hotel with clean bathrooms, excellent food and a great atmosphere.

Ideally placed for everything. Nice old building well maintained.

My second time staying at the hotel. A lovely old hotel. The only thing is the complimentary breakfast is over at 0900. I would prefer it to go until 0930, but that is just me. I will return next year.

The history of the building and the staff were welcoming and very friendly. The complimentary Continental breakfast was exceptional. Would recommend for a memorable stay.

Good but creaky floors, could heat everyone who walked down the halls

We thoroughly enjoyed out stay at the Empire. The bar girl and our waitress in the dining room were so helpful and friendly. Our room was very comfy although one side of the electric blanket didn’t work. The creaky floor added character to the building. The entrance with its beautiful staircase and furniture was so beautiful . Thoroughly enjoyed our meal in the dining room and our breakfast the next morning. Would recommend this hotel to our friends.😊.

Beautiful period building, with lovely clean self contained rooms, quiet atmosphere and pleasant, courteous staff

Worn-down plush elegance. If you like a bit of grit, this place is for you: 3m ceilings, but only a pull-cord heat lamp & electric mattress warmers to stave off the chill. 2-hour kerb parking with reassurances that it “should be fine” is the Free Parking advertised! Room doors require two free hands to open so don’t juggle too many bags. No table, dresser, shelf or rail, so hang your clothes on two hooks on the door. Once there was a TV because cables hang from a mount on the wall. The “lounge” has an awkward TV with local channels, next to the panini press (no slice toaster) and microwave. This is where the fridge is, down a very long creaky hallway and across the regal upstairs lobby. While there, may as well check out the gorgeous second-floor wrap-around veranda beneath the building’s iconic arches, overlooking the town (in which this hotel is the most impressive). If you are in one of the farthest rooms like I was, the closest washroom is a tiny one down a hallway leading to the fire escape. The nice & big washrooms across from rooms 12/13/14 are bright and clean. WiFi was okay, better on laptop than phone, which disconnected a lot. Modern outlets and light switch by bed is convenient.

Great for the price and stars. Rooms were simple but very clean with an updated bathroom. Location is perfect and check in was easy. Breakfast is basic - toast, cereal, coffee and juice but free so excellent. It felt very local and authentic. Great character.

Very nice, comfortable,quiet, private & clean with everything U can think of.. thankyou so much! Ensuite room is awesome!

I loved the heritage value of the hotel, we had an ensuite which had refrigerator, very comfortable bed and a spacious and modern bathroom. The breakfast was sufficient and I definitely recommend this property.

Xx

Hotel needs major renovations. There was no bathroom only to share down the hall. Walls in the rooms need paint or at least nice clean. Wouldn't trust the linen. We have not stay this 2 nights but went to Strahan and paid again for 2 nights. Staff in hotel not helping but advising to get the problem fixed by lastminute. This accommodation is not suitable for travellers, needs to be clasified as hostel, in my opinion. Queenstown itself is not ready for visitors, no attractions all together. It was our first time there and for sure the last one.

Beautiful old building. Room served its purpose for an over night stay with a shared bathroom..The hotel was centrally located in the town. We ate a lovely meal in in the restaurant in the evening and it was reasonably priced. Staff were very attentive. We had a continental breakfast in with the price.

It was a heritage property beautiful wood throughout The staircase is exceptional parting at the top intp two directions Huge dining room Wonderful location in this unique town The bedroom we giot was small but the bathroom was new and all in all comfortable

beautifully maintained and restored