InterContinental Hotels MELBOURNE by IHG

고풍스럽고 차분한 분위기 좋습니딘

데스크 직원이 불친절합니다.

최고!!!!!!!!!!!!

Our stay was perfect. The staff were so helpful and breakfast was imaging! Thank you!!

家庭房(連通房)的規劃很實用，適合孩子比較多的家庭，或是帶長輩同行的家庭。早餐buffet餐點很美味，麵包、火腿冷盤都很好吃，鮮榨果汁很棒，當然還有廚師現作的蛋料理。服務人員都很親切，飯店位置也很方便，下次來墨爾本一定會再次入住這裡。

Great hotel for location and clean rooms with excellent staff

Lovely weekend stay with the family. The location was ideal, breakfast was a winner and all the staff made it so pleasant for all of us.

Great location

フロントにて、朝食付きプランで予約・支払い済みだったにもかかわらず、現地で朝食代を別途請求されました。朝食付きプランのため、再度確認してほしいとお願いをしましたが、支払いがされていないと言われ、きちんと確認もしてもらえず、仕方が無いため請求された金額を支払ってしまいました。 ラグジュアリーホテルを謳っているにもかかわらず、このような初歩的な事務的なミスが発生することは到底信じられません。 最も不誠実だと感じたのは、ホテル側から自発的な訂正が一切なかった点です。帰国後、こちらからエクスペディアを通じて指摘し、ようやく返金が認められました。もし気づかずにいれば、そのまま過剰に支払わされていたことになります。 こうした精算の手間や不手際を回避するためにインターコンチネンタルという信頼できるホテルを選んだにもかかわらず、その信頼を裏切られてしまい非常に残念でなりません。サービスの質以前に、金銭管理と情報の連携が著しく欠如していると感じます。今後、同様の被害に遭う方がいないよう、強く改善を求めます。

5 star beautiful hotel breakfast was perfect staff on service fantastic everything was taken care of room was comfy bed excellent maybe a later check out say 12pm as standard only because we were to comfortable to move

Rooms were very clean and well maintained. Pillows were great but the mattress is not the most comfortable I have slept in. Overall beautiful property and in a good area where almost everything is within walking distance or with transport near by. Great welcome from Jason at reception

Everything was excellent - staff and facilities

Nice hotel Clean Great staff

Service and staff was exceptional. Breakfast was a great experience. Nice business atmosphere.

Rooms were quite sparse and small.

Well priced for location and size of room but standards are slipping in small ways. The details matter at high end hotels and I’d rate the Rialto about the same as a Hilton. Tired, in need of refurbishment and mostly clean.

Overall it was good One time didn’t vacuum and room need it Staff and breakfast was very good

Excellent team that works there. All of them

Well suited for public transport around Melb. Accessible, spacious accommodation.

The staff are wonderful, always the same team, remember you and what you like, fabulous