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Needed a good revamp Air Conditioner not working properly. It was very warm in room said air con set at 19 but it was more like 28 very warm and uncomfortable. Cold water tap on hand basin did not work unless you turned on Fawcett under the basin if let on tap kept running. Power Point were few and by bed you had to get down on your knees as they were on one side under the side table . Staff were friendly though.

Mercure North good location but v run down. Restaurant was SO SLOW! Had to ask for room change due to window frame rot & unable to close window.

Very noisy all night.

We booked conjoining rooms and were placed in two adjacent rooms that were not conjoined which is highly challenging with young children. One room had no live channels on tv and the other room the AC was not working and was stifling hot. Overall a very disappointing experience.

Price is right for style and age, staff are friendly and helpful and the location for zoo, park, hospital and Errol st cafes and pubs is ideal, or tram adjacent for a smooth ride to town

Helpful staff

Very nice

Staff were friendly, room was very run down and not very clean

Clean room and accommodating staff. Comfy beds and great in room service with clean towels every day

The TV could do with an update to internet capable.

Appointed to Room 215 - curtains did not close. Went and asked for another room. - curtains closed but did not quite get to the end of windows but accepted. Noisy due to traffic. Okay re cleanliness but - tap fell off, not even screwed in on bath/shower, conditioner lid broken, lamps broken and they extend out on to the bed so pillow had to come down bed so did not hit head. Elevator - I reckon it was built in the 1940's ....the door opened before it had reached the ground. Children scared to go in it. Carpet old. Not much variety for breakfast. Chef was lovely to chat to but the ladies, not much from them plus not helpful and I asked for my drink bottle to be filled with drinking water not tap water.....her reply was I can boil a jug for you but you would have to wait until it cools down or have hot water!!!!. Cement in parking area filthy. Pool very small. Not very 'inviting'. Will never return.

Large rooms but very run down, dirty and stained carpets and furniture. musty smell in room. rubbish and food scraps on floor and under beds.

Near to shops and city friendly staff. Facility itself needs a done up

I didn’t sleep either night I stayed here. The traffic noise was horrible. They need to triple glaze their windows.

The buffet wasn’t worth the money, the bread was stale and they cook up the hot food ie bacon, so if your in a rush I wouldn’t recommend, Our room want the best, the tv didn’t work, the lights flicked on and off in the bathroom

Room was suitable for our needs. Definitely in need of an update as it was worn and tired but it was clean and comfortable.

Our stay was good. Staff were very friendly and helpful. The room was nice and the bed comfortable but the tv was small and there was no fan in the bathroom or powerpoints beside the bed.

Shower was moldy and no hot water. Bathroom had broken taps. Wornout carpets throught all halways. Parking boom perminatly broken. Elivator was missing pannels. Basically its a dump and best avoided

staff were pleasant , needs renovation.

I liked the closeness of 3 major hospitals in an area that is walking distance from each other and public transport ease and dinning options. The room I was staying in could of been cleaner the bed head was dusty and windows were not cleaned. The main window had a Brocken handle and would not close properly. Staff were great and room service was fast and efficient.