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I stayed at this hotel for a business trip, but unfortunately, it wasn’t a pleasant experience. My room was on Level 2, and every morning I was woken up by the noise of the garbage truck. There were several large garbage bins directly outside my window, which made it even worse. The room also had a connecting door to the next room. Although it was locked, the soundproofing was very poor. I could clearly hear my neighbor’s alarm going off every morning, phone conversations, and even snoring throughout the night. Another issue was the lighting. The room was far too dim, making it difficult to work comfortably at the desk, which is important for business travelers. The lift was also a major inconvenience. One of the lifts was out of service during my stay, so the remaining elevator was always overcrowded. At checkout, I had to wait a long time just to get downstairs because it was packed with people. Overall, I was quite disappointed with my stay. Due to the noise, poor soundproofing, inadequate lighting, and elevator issues, I wouldn’t choose this hotel again on my next visit.

The hotel’s location was excellent and very convenient. However, the room was quite small, and the bathroom shower was particularly cramped, which could be difficult for larger guests. The bed was below average in terms of comfort. There was also only one functioning lift, as the second lift was out of order, resulting in long waiting times. Breakfast was average and did not particularly stand out. At $245 per night for a single room with a queen bed, I felt the price was too high considering the size and overall quality of the room and facilities. Overall, the location was the main positive, but the accommodation did not offer particularly good value for money.

convenient location.good selection of breakfast.only having one lift was at times very inconvenient.Had to use stairs frequently.Understand maintenance needs to he done though.

Room dirty, 6 months on and still only one working lift that takes forever to get guests up and down.

I stay at this motel regularly for business due to it being close to my office and generally in a great location for shops and restaurants. Its amenities are basic the odd vending machine and unfortunately no gym. The bed sheets on this trip look to have grease marks on them so that was a little concerning. One lift has been out of service for some time now and this makes getting to your room or work a little frustrating. Stay here for a maximum of one night in my opinion

Great location and a nice hotel. One of the lifts is currently out for maintenance so expect a wait.

Very close to everything in Melbourne cbd.

I had a wonderful stay. Very convenient location

The Mercure was extremely convenient and central to all major shopping, food and entertainment. The staff were amazing. They were all so friendly, a big warm smile and so helpful. We'll definitely be back. Thankyou for having us, Mercure Melbourne

Stayed for just one night but was absolutely incredible. Amazing staff!

One of the lifts has been out of action since my November trip 2025

N/a Very good position for shopping & access to restaurants

Excellent all abilities access.

Clean room helpful staff close to public transport and shopping facilities

The hotel is centrally located near Bourke street and the tram network. Breakfast was good with eggs available on demand. Plenty of tv channels as it seems to have all the Foxtel channels.

Great sized rooms, central location, great food close by.

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Very convenient location that provides the basics

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Location was perfect, facilities had a few issues : -No Toilet accessible to use after checkout was a pain staff locked returns upstairs and wouldn’t allow access). -Shower door needs to be a glass slider as swing door doesn’t seal. -Room has an odour when I arrived but was bearable. Thanks for the stay crew