Pan Pacific Perth

Mixed experience: Great anniversary touch but let down by noise and service gaps We stayed at the Pan Pacific Perth for our 20th wedding anniversary. Upon arrival, the reception staff gave us a lovely complimentary room upgrade, which we deeply appreciated and made for a great start to our trip. The room itself was clean, tidy, and well-maintained. However, our stay was disrupted by a few notable issues. On Thursday morning, we were woken up by loud, heavy banging from the floor above that lasted for about half an hour, sounding like furniture being moved. We attempted to report this to reception immediately by phone, but the call went unanswered after multiple tries, so we eventually gave up. Additionally, we experienced a minor maintenance issue with the in-room technology. The TV remote control had no functioning volume control. Every time we turned the television on, it would default to zero sound, which became quite frustrating. Overall, the property is clean and the check-in service was highly attentive, but the missed phone calls during a noise disruption and the faulty remote control pulled our experience down to an average stay. It is a good property, but management needs to ensure room electronics are fully checked and that front-desk communication remains responsive to guests in their rooms.

Beautiful space. Very thin walls!! Amazing food!

Always clean staff are nice beds are more comfortable than most and good location

Easy, comfortable, and convenient stay. Pleasant location, about 10 minutes walk to cbd.

Really loved our stay in the river view suite, room was beautiful, super clean, club access was great and lovely food. Looking forward to coming back.

This is not the cheapest hotel in Perth but I would rate it as one of the best. Staff are always very welcoming & pleasant. Hotel facilities are top notch. Special mention to Marilese (not sure how to spell), CJ, Stuart & all time nice guy, Rohan. Highly recommended.

Very good place. Good location too

Great restaurants and options

Amazing hotel they allowed us to check-in early which was great

Absolutely amazing stay at the Pan Pacific Perth. Beautifully appointed rooms which are clean and modern. Wonderful staff and two words are a must ‘Club Lounge’! Go the extra mile for a club eligible room because the staff, food and drinks were just top tier!! Great stay!!

Staff are amazing, we were celebrating both our birthdays and wedding anniversary and they went all out for us. Cannot fault this hotel or the amazing staff. Buffet breakfast has a great selection, highly recommend

Staff is very helpful and friendly

I had a great stay our room was modern clean and comfortable the buffet breakfast was amazing would ve happy to return for another stay again in the future

Comfortable lovely rooms and beautiful bathroom. Enjoyed my stay and would definitely recommend book next trip.

We have stayed at Pan Pacific a few times now and our experience has been great! The staff were all very friendly and helpful! Rooms are clean and tidy. The bar in the lobby is a great meeting place. We have loved our stay.

Very nice room with plush furnishings and comfortable bed. View is better from rooms on the west side. Food from Hill St Bar is great and drinks in the lobby is a nice setting - Unfortunately last night some patrons ruined the vibe with loud offensive language which was not addressed by staff.

We had a wonderful stay. The staff were so friendly, helpful, and welcoming throughout our visit. The facilities were lovely and kept very clean, and the location was perfect with everything we needed close by. We would definitely stay here again and highly recommend it to others.

Th

We had a Club Lounge room, this was fantastic. The room was enormous, clean and well appointed. The cocktails and the breakfast in the lounge were plentiful and wide ranging, plenty for any taste. Staff were friendly and helpful. Won’t hesitate to stay here again

Overall very happy with the stay. Fully refurbished since when we last came. Great hotel updates, facilities, gym, breakfast. A major upgrade, very impressed!