그레이스 호텔

깨끗한 객실과 시내와 가까워 편리함이 최고였음.~~

방이깨끗하고 넓어요

건물위생상태, 편안함, 층간소음 등 모든 것이 좋았지만 도로가 옆에 위치해있어 밤에 자동차, 오토바이 소리 때문에 잠을 깰 수 있습니디.

가족여행으로 숙박하였는데, 조용하고 청결하였고 주변 쇼핑과 관광 접근하는데 최상입니다. 그러나 조식에 변화가 있어야 할것 같습니다. 8일간 숙박하였는데, 동일한 메뉴가 실망했습니다.

룸 크기가 생각보다 커서 좋았습니다 음료 서비스도 좋구요~

우선 위치가 너무 좋습니다. 또한 청소도 깔끔하게 잘해줍니다.

시내중심가에 위치해서 교통이 너무 편했어요. 오래된 호텔이지만 깔끔하게 리모델링되어서 좋았어요. 방도 넓어서ᆢ

매우만족. 숙소에 있었던 시간이 얼마 안된게 아쉬울정도. 위치 맘에들고. 콜스에서 숙소까지 200m가 안되서 물이랑 과일사서 숙소올때 무거운데 금방 도착해서 좋음. 아침에 조금 늦게나간날이 있는데 물, 주스, 음료수 등 바구니에 담아와서 필요한거 없냐고 하길래 물달라고 하니 다른것도 프리라고 해서 주스 하나 받으니까 정말 그거면 되냐고 함. 정말 공짜인지 나갈때 정산하는건지 긴가민가했는데 며칠뒤 보증금 100% 취소됨. 아, 수영장갈때 굉장히 비밀스러운 곳에 있어서 가는길내내 여기가 맞나 하면서 갔음. 생각보다 작은데 사람이 없어서 아들이랑 둘이서 전세낸것처럼 놀았음. 화장실 수압괜찮고, 화장실 문 옆 거울이 밖에 나가기전에 옷 점검하기 아주좋음. 거울위에 불이 없어서 화장할땐 화장실 가서 해야함. 옷장이 신발장을 거쳐야 있는게 좀 아쉽지만 침대옆 바닥에 25인치, 26인치 캐리어 두개 펼칠수 있는 공간이 나와서 좋았음. (사진에는 하나만 펼쳐놨는데 두개다 펼칠공간 가능함) 티비 밑 의자에는 다음날 옷입을것 세팅해놓고, 화장대라고 해야하나 (내가 화장품 놓으면 그 곳이 화장대) 넓어서 쫘악 펼쳐놔도 공간 넉넉. 침대 양옆으로 usb 콘센트 있어서 폰 꽂아놓고 자면 아침에 완충되어있음. 어댑터가 하나밖에 없어서 이전 숙소에서는 휴대폰 배터리에 계속 허덕였었음. 다음에 시드니에 갈사람있다면 여기 무조건 추천할예정 아, 뷰는 앞건물 창문 뷰라서 커튼쳐야함.

Very helpful staff and a great location

As usual, the staff were extremely polite, helpful & courteous.

I have communicated with management but have yet to receive a response so posting here for others. We arrived to find the hotel car park full and non caring reception staff. Our suite was poorly furnished and lacked the appointments you would expect at this level.The complimentary mini bar consisted of 2 soft drinks 2 waters and 2 juices woohoo ! Many better hotels to choose from for a weekend stay in Sydney town.

My main grievance was the inability to cancel due to sickness. I understand that the cancellation policy for the hotel expired at 5pm prior to the booking date, but my wife didn't become very sick until the morning, and she attended the doctor at 1045am. I rang the hotel direct at that time, not after a refund, just a credit to stay on another occasion. The person I spoke to was adamant that he could not assist, as their cancellation policy expired 5pm the day before. I told him I knew that, but requested leniency in view of my wife's sickness, even offering to email them a copy of her doctor's certificate. He told me to contact Hotels.com, which I did, and the agent tried to negotiate a credit with the hotel, also to no avail. Again, I was not seeking a refund, just a credit to use another time, but this was flatly refused. After being refused the refund, my wife decided to come with me, remaining in the room, so the $285 wasn't wasted, as we were supposed to go to dinner for a friend's birthday. When I checked in the process was very slow, I was left waiting while the person went away twice to check, I can only presume there were notes to say I had made enquiries about cancelling. When we entered the room, there was an unpleasant surprise in the toilet bowl, which I immediately reported to the front desk. They did come and clean the toilet and offered a bottle of wine as compensation and a later checkout, which was really the only positive experience I had at The Grace.

The location and price point is amazing. The Grace Hotel is our go-to every time we stay in Sydney. We will return!!

Easy checkin early access to room friendly team

Very friendly and efficient Front Desk staff. The hotel is beautiful and the rooms are very comfortable. We thoroughly enjoyed our stay. Great location that is walking distance to the light rail as well as many of the exciting places to see in Sydney.

Exceptional location and amenities for a city break!

Room was good, but shower was excellent after a long trip. Staff were helpful and friendly, including the car park staff (who helped us with our hire car).

Comfy bed, clean rooms great location

Great location in CBD. Manager that checked us in was very helpful & gave us a late check out which we really appreciated.

Clean and spacious room. Nice bathroom and comfortable bed.