아난타라 팔라이스 한센 비엔나 호텔

The spa facility was advertised as luxury, but the water quality was not managed, and small trash and hair floated on the water, the room was very small and old.

친절하고 깨끗하고 모든것이 좋았어요! 다만 사진보다 실내수영장이 스파에 딸린 작은 탕 정도라 수영은 못했네요

장점은 5성급 고급호텔로 디럭스룸에 소파와 테이블이 있는 넓은 객실, 인근 지역이 쾌적하고 조용하며, 슈테판 성당 등 15분 거리 내 위치하고 있습니다. 단점은 침구류가 전혀 편안하지 않았고, 조식은 치즈, 뮤즐리 종류는 다양하나 손이 가는 음식이 없습니다. 일정 중 객실 변경이 있었는데, 직원이 캐리어 이동시켜주겠다는 사소한 서비스도 지켜지지 않았습니다. 고급호텔의 가격 대비 별로이며 비추천합니다.

아늑하고 품격있는 객실 및 로비가 매우 훌륭하고 직원들도 친절합니다. 시설도 나무랄 것이 없습니다. 비엔나 링의 약간 외곽쪽이긴 하지만 오히려 조용하고 아늑합니다. 전철을 이용하면 이동에 큰 불편이 없습니다.

직원들이 생각보다 불친절합니다. 형식적 응대 수준을 넘지 못하네요. 캠핀스키 브랜드 믿고 갔는데 좀 실망입니다.

지금까지 방문해 본 수십개의 호텔 중 최고의 친절과 서비스. 침대가 몹시 안락함. 지하철역이 매우 가까워 이동이 편리. 도심 주요 관광지는 걸어서 이동가능.

객실도 청결하고, 아침식사도, 호텔내 식당EDVARD에서의 저녁식사도 최고였어요~^^ 직원들도 모두 정말 친절하답니다~!

5 star hotel 🌟🌟🌟🌟🌟

Excelent

As nembers of GHA, We always try to stay at Anantara and mostly it is a right choice!

Antanara FAR exceeded expectations. Gorgeous building, well appointed rooms; fantastic amenities and perfect location. Incredible staff. Special thanks to Martina for problem solving at check in. Also Augustine for being a wonderful doorman. Highly recommend the morning breakfast. The variety and quality of the food was good as anywhere I have had in the world. What really stood out though was the Service. Lindsey the manager was highly attentive and friendly. The hostess Jana knew our names after the first day and greeted us with a big smile every morning. Finally our daily server Moises was a delight. Look this hotel is just great! I travel frequently and this hotel is right at the top of my list with hotel costing 3 times as much!

It was a great stay, definitely will be staying there again when visiting Vienna

Too many mistakes in the bills, lack of hygiene, lack of service, bad communication with the staff, the only good team is the valet.

Staff were great, especially the concierge who helped us sort out our trains to Budapest. Only negative was check-in. We had prepaid for an expensive room only to be told when we checked in that the room was not available. The front desk tried to upsell us to a room that was $100 plus higher a day than the room we paid for. We politely refused and said we wanted the room we paid for - and magically the room became available. Our superior room supposedly had a balcony with a view, more like a false balcony with no views.

Good staff and great location

Friendly staff, modern property.

My stay at this five-star hotel was enjoyable overall, though not without a few issues. The staff were generally receptive and responsive, but the reception team could have been more proactive about informing guests of amenities like the spa and breakfast services. The spa itself was exceptional, with staff maintaining a high standard of hospitality. The ground floor atrium was beautifully decorated, and the live piano performances in the evening created an elegant atmosphere. However, breakfast service on the second morning, during peak hours, was slow, and it was difficult to place orders beyond the buffet. Additionally, one staff member managing breakfast approached me shortly before service ended with a condescending tone, which detracted from an otherwise pleasant dining experience. On a brighter note, the chef preparing made-to-order eggs was exceptionally warm and friendly. The room was comfortable and meticulously cleaned by the housekeeping team. While the high-tech shower was impressive, there were some maintenance issues, including a defective towel warmer, loose tiles, and a sloped area outside the shower that was a tripping hazard. Persistent lighting from bedside panels was slightly inconvenient, and minibar prices were excessive for a hotel of this caliber. Despite these minor setbacks, the ambiance, spa, and overall service made for a mostly enjoyable experience.

We had an exceptional experience at the Anantara Palais Hansen during our visit to Vienna. This hotel truly lives up to its 5-star promise, exceeding all our expectations. The property is stunning, impeccably maintained, and embodies the level of luxury that American travelers associate with high-end hotels. Our rooms were spacious, beautifully furnished, and spotlessly clean, featuring large bathrooms with hot, invigorating showers. Every detail was thoughtfully considered to ensure comfort and style. The staff were outstanding—courteous, professional, and always willing to assist with a smile. Their dedication to service made our stay all the more enjoyable. Located in the heart of the Innere Stadt, the hotel is perfectly situated within walking distance of iconic attractions like the Vienna State Opera and Hofburg Palace. This convenient location made exploring Vienna a breeze. I highly recommend the Anantara Palais Hansen to anyone seeking a luxurious and memorable stay in Vienna. We would gladly stay here again on our next visit.

The bathroom was excellent, the bed was very comfortable and clean looking room.

Everythibng was perfect. Except for the digital water system in the shower that was a little unreliable