반 데르 발크 셀리스 리에주 호텔 & 스파

It was quite nice stay. Yes when I arrived at the hotel around 7PM, there were many people in the lobby, restaurant and also in the reception desk. Then I needed to wait a little to avoid too much close contact. But this is not a thing that I can accuse the hotel. I enjoyed the room, bath tub and bar as well. comfortable, clean and quiet hotel. I recommend to anyone who look for a hotel in Liege.

Service catastrophique, Une partie du personnel n’est vraiment pas à la hauteur surtout pour le service.

Terrible check in experience. Was totally ignored and I stood there for 15mins, staff was walking back and forth with no acknowledgment to my existence. No smile, no I will be with you in a second. The receptionist Colin was so rude, when I gave them feedback, his solution was to argue with me, and said if he acknowledged me then I would approach him, so best not to acknowledge. Then he completed the check in process and walked off, left us standing there, without room key and passports. Another lady came over to give us our items and apologised. But there was no apologise from him and his manager who also took it lightly when we made a complaint to the hotel. We travel a lot, but never experienced such service from an apparent luxury hotel. It’s not luxury at all, better off going to a more basic hotel that understands customer service. Definitely will not be visiting again.

all good

Perfect

Chambre

Acho que é o melhor hotel da região, o café da manhã realmente vale a pena, boa localização tbm e o quarto em si é muito bom também, só não é bem decorado, não tem caixa de som.

Best hotel in Liege

Very nice stay. Hotel was clean and nice personnel.

Wonderful hotel, lots of high quality amenities. We had two-rooms unit, but very little furniture. As a result we had to live off the suitcases for 4 nights of stay. It wasn't comfortable, plus the look of open suitcases didn't do much for the atmosphere in the unit.

Idéalement situé pour une visite au marché de Noël

Well the building is stunning and the amenities are quite good. It promised to be a great stay on the booking site. Tips if you decide to stay here: - A room below level 5 would feel quite claustrophobic as there would be limited view from the window. - Unless you book the top end suite, you are in a concrete annex located behind and below the hotel level. - Avoid arriving Sunday afternoon as it seems the brunch is a feature for the locals making your parking and check-in experience one you do not want to have. An hour queue to get to the desk. - Service is by request not by nature. - If you want to go to the town center, take the lift to the spa and exit by that door. Handy when coming back as it is a bit of a hike up the hill. Note that the spa lower access door closes at 9pm. After that it’s up the hill you go. Overall impression. The location, building, facilities are very nice and comfortable. It is even quiet for such a central location. There is however no-one in charge. No one who is there to check that everything runs without glitches. Service is inexistant unless you actively seek it making this 4 star hotel feeling like a major disappointment. It’s a real shame the as it has everything to be something magical and exceptional. We did get a terrible check-in but a good check out and some staff members on the night desk were very helpful when we had some noisy neighbors and lacked pillow cases for the spare pillow we needed.

Een net hotel dicht bij het centrum

Bon accueil, juste un problème de thermostat qui a été résolu assez rapidement.

Amazing spa area, ridiculosly comfy bed. Absolutely massive room and the bath was the stuff of legends!

Es war alles super, beim Frühstück hätte ich mir Spiegeleier gewünscht.

Hôtel très beau la piscine et le spa top et permet de bien se relaxer après la journée Chambre spacieuse et confortable Je pense par contre que pendant la saison estivale il faudrait pas avoir une chambre au 6eme sous la terrasse car l’isolation est pas top pour notre part des enfants devant courir sur celle ci. L’aimabilite de certains membres du personnel est à revoir

Liftverfügbarkeit, Boilerarbeiten sollten ohne Gäste durchgeführt werden, man kann nicht einfach über Nacht das Wasser abdrehen und den vollen Preis verrechnen, Wifi funktioniert nicht gut, Fitnessstudio konnte nicht ordentlich geöffnet werden um 7:00h

La chambre, l'hotel, le petit déjeuner tout ete parfait

Unfortunately this property did not live up to our expectations. It was a beautiful building and we upgraded to the wellness suite looking forward to the hot tub and sauna. The hot tub was not hot and when we asked about it several times we were told answers that didn’t make sense or that someone would get back to us, by late on the second night we stayed there we gave up. We also asked about the sauna because it did not get hotter than 40 degrees. No one helped us with that either. It is disappointing that the staff team had no interest in helping us and when I mentioned it when we checked out all the person said was “too bad”. We also were on the 7th floor and unfortunately to access those rooms you have to walk through the restaurant and then outside to get to your rooms if you do not want to take multiple elevators and walk down different floor hallways. We were shown this shortcut by the staff team when we checked in and unfortunately when we walked through that area we were questioned by the restaurant staff and patrons dining were not happy when the outdoor door opened and closed. Overall, the stay was underwhelming and I do not recommend upgrading to the wellness suite as it is not worth the money.