Van der Valk Sélys Liège Hotel & Spa

Some staff were super helpful and others quite rude! The parking info is confusing. Parking is very limited. Bits of the bathroom were broken including the shower head which couldnt be moved to a full shower height

Terrible check in experience. Was totally ignored and I stood there for 15mins, staff was walking back and forth with no acknowledgment to my existence. No smile, no I will be with you in a second. The receptionist Colin was so rude, when I gave them feedback, his solution was to argue with me, and said if he acknowledged me then I would approach him, so best not to acknowledge. Then he completed the check in process and walked off, left us standing there, without room key and passports. Another lady came over to give us our items and apologised. But there was no apologise from him and his manager who also took it lightly when we made a complaint to the hotel. We travel a lot, but never experienced such service from an apparent luxury hotel. It’s not luxury at all, better off going to a more basic hotel that understands customer service. Definitely will not be visiting again.

Best hotel in Liege

Wonderful hotel, lots of high quality amenities. We had two-rooms unit, but very little furniture. As a result we had to live off the suitcases for 4 nights of stay. It wasn't comfortable, plus the look of open suitcases didn't do much for the atmosphere in the unit.

Well the building is stunning and the amenities are quite good. It promised to be a great stay on the booking site. Tips if you decide to stay here: - A room below level 5 would feel quite claustrophobic as there would be limited view from the window. - Unless you book the top end suite, you are in a concrete annex located behind and below the hotel level. - Avoid arriving Sunday afternoon as it seems the brunch is a feature for the locals making your parking and check-in experience one you do not want to have. An hour queue to get to the desk. - Service is by request not by nature. - If you want to go to the town center, take the lift to the spa and exit by that door. Handy when coming back as it is a bit of a hike up the hill. Note that the spa lower access door closes at 9pm. After that it’s up the hill you go. Overall impression. The location, building, facilities are very nice and comfortable. It is even quiet for such a central location. There is however no-one in charge. No one who is there to check that everything runs without glitches. Service is inexistant unless you actively seek it making this 4 star hotel feeling like a major disappointment. It’s a real shame the as it has everything to be something magical and exceptional. We did get a terrible check-in but a good check out and some staff members on the night desk were very helpful when we had some noisy neighbors and lacked pillow cases for the spare pillow we needed.

Amazing spa area, ridiculosly comfy bed. Absolutely massive room and the bath was the stuff of legends!

Unfortunately this property did not live up to our expectations. It was a beautiful building and we upgraded to the wellness suite looking forward to the hot tub and sauna. The hot tub was not hot and when we asked about it several times we were told answers that didn’t make sense or that someone would get back to us, by late on the second night we stayed there we gave up. We also asked about the sauna because it did not get hotter than 40 degrees. No one helped us with that either. It is disappointing that the staff team had no interest in helping us and when I mentioned it when we checked out all the person said was “too bad”. We also were on the 7th floor and unfortunately to access those rooms you have to walk through the restaurant and then outside to get to your rooms if you do not want to take multiple elevators and walk down different floor hallways. We were shown this shortcut by the staff team when we checked in and unfortunately when we walked through that area we were questioned by the restaurant staff and patrons dining were not happy when the outdoor door opened and closed. Overall, the stay was underwhelming and I do not recommend upgrading to the wellness suite as it is not worth the money.

Would not give us early check in

Everything was excellent

The room was spacious with a nice view.

Friendly staff, good amenities and good food. Great breakfast selection

We had to refit the trim on the shower door as it was coming off. We waited for quite a while to get served at the bar. Fruit and yoghurt had been dropped on the steps duting breakfast but staff weren't very attentive and it was there for quite a while.

Parking on the lot across the street for 10 euros was nice feature. Excellent buffet breakfast. The only downside was intermittent wifi in our room and non working tv remote (didn't care for tv, but still).

Great hotel - well equipped gym - fabulous breakfast

Room was spacious and comfortable

Sofia’s and clean room, excellent facilities and lovely staff. Parking is a bit of a challenge to get into and to park due to its limited size, there is and underground car park at 20€ per night.

Beautiful hotel located near the part of Liège old town, walking distance to food and shopping. The hotel also has a good restaurant which is definitely worth of trying. Internet was not working for me, so avoid corner rooms because it has no reception. Overall, a lovely hotel in Liège.

Amazing hotel, clean, beautiful, amazing breakfast !!

5 star for hotel and 5 star for food and 5 star for location

Nice hotel with great facilities