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The location and the staff are the best. The floor in room 31 needs replacing, it was filthy despite being cleaned every day. The door also did not close well. All that being said, I would probably stay there again

Staff - Super helpful, friendly and understanding. This included reservation confirmations, working on getting a golf cart for us, setting up excursions and also with mitigating late minute excursion cancellations due to weather. Hotel facilities - Had a pool, it looked clean but it wasn't something we needed in our trip. Same went for the bar and eating. It looked like an inviting space with good food and drink options but we spent a lot of our time outside the property due to our agenda. They do have daily events going on like music, bingo, etc... so there's stuff to do around the hotel if you chose to Room - Clean and basic. Room had what we needed, a comfortable bed, air conditioning, good water pressure, temperature and wifi. Our room faced the pool and bar. It never was incredibly loud when something was going on outside and the festivities always seemed to end around 10pm so no issues with falling and staying asleep. Lastly the location of the hotel is just South of the main downtown area so you're close enough to be conveniently close but far away enough to be quiet and calm.

The staff was the big difference, from the desk staff to maintenance to folks at the bar, all went out or their way to make out stay memorable. Plenty of places to eat in the area, was able to get our snorkeling excursion right out the back door and even got a massage on the beach.