포 포인츠 바이 쉐라톤 그랜드 프레리

Very clean rooms and friendly staff

Clean

clean, comfortable, good location

It was a nice stay. Safe and comfortable.

I chose this hotel for it's convenient location and "pool". We were assigned Room 403. - During our first evening, the bathroom vanity faucet erupted with a blast of air and water, followed by 30 seconds of DIRTY BROWN WATER. We did not drink it or shower in it after that. After paying $200+ per night, I was quite disgusted to have to "camp out" in our room with water bottles. This was by far the worst thing wrong. - The switch on the bedside light on one side did not work. We tried a different bulb, but it was the switch, not the bulb. - The LCDs on the thermostat were illegible: we could not predict the temperature we were setting. - The sheets were papery, crinkly, and in the case of the bottom sheet abrasive. I felt like I was being exfoliated all night. - The pool and hot tub were "closed" during our stay. We had hoped to have the family over for a Christmas swim as we have done at another hotel in Grande Prairie, but could not. - The TV "system" was idiotic and almost impossible to use, despite my background in programming and Engineering. - They have a ridiculous, threatening-sounding sign in the elevator specifying a fine if the elevator stops during our trip. We will avoid all Sheraton and Marriott Hotels in future.

The front desk staff was wonderful both days, love the amount of parking.. But the hallway seemed a bit grungy and overall the place seemed a bit worn down since we

Staff were lovely checking my dog and I in. Slightly dissapointed that I reserved a king and got 2 queens, I assume that was because I was bringing a dog and they didnt have a king room that was dog friendly. I get it. A heads up or just a "by the way" explaination would have been nice. All and all not a deal breaker.

Clean rooms great staff

Clean rooms, great stafc

Excellent Hotel

Staff was so nice to me and my family. They remembered my toddlers name every time we passed the front desk. Greeted with a smile and conversation. Excellent staff

Clean and comfortable. A little overpriced.

Room had water damage to cabinets and there was damage to the bathtub. Toilet paper felt like what you’d expect in a gas station bathroom not an expensive hotel. Beds, sheets, and pillows were just okay.

Amazing front desk lafy

Front desk staff on Sept 28th was rude and condescending. Implied that I did not pay to upgrade my room. When I needed to extend my stay the day before, I was willing to downgrade to a different room and move to pay a lower fee, the employee at the time (on the 27th) was very accommodating and suggested I could just stay in the room, which was accepted and appreciated. The staff that was rude implied that she needed to have a conversation with that employee….as to indicate that she would be in trouble. A customer should not feel as though they have done something wrong or that they may have gotten someone in trouble for something they didn’t request.

Room was nice and clean. Pool and hot tube were very nice and clean. Wendel Clark restaurant attached to the hotel was fantastic.

Carpets need cleaning

Safe and quiet. walking trails close to the property Staff are great

The check in was a weird experience, the lady that was working on Aug 23 treated me like it was my first time checking into a hotel then proceeded to serve another guy who butted inline. It was one of the most painful check-in experiences I’ve experienced in a long time.

Very nice facility