Hampton Inn and Suites Ottawa West

Paid for a king with fridge and microwave and front desk told us they only had accessible rooms for the rooms with a king. There's a $ difference for the rooms so he offered to put us in a double room. It was a wednesday night and not busy at all so not sure why they only had accessible rooms with kings if I gad paid for a regular king room 2 months prior to arrival. There was also a noticeable big hole on one side of the bed that made for an uncomfortable sleep. Something that should not be overlooked as you can see it when you approach the bed. We had already switched rooms once before so did not want to have to move again as we only stayed for one night. On a plus the rooms looked very clean and was very quiet.

We were in town for a family funeral. Ryan and his team went above and beyond to make our stay as pleasant as possible. Extremely attentive and compassionate service. Will come back again. The room was quiet, very clean, efficiently furnished, and the breakfast buffet was superb.

Good breakfast, clean room, quiet, swimming pool,

Hockey kids group was playing loud games in the hallway disturbing the peace I was hoping for. Breakfast staff abruptly closed the door sharp at 10 am, despite they had lots of food left. I had to push my way thru to get some cold eggs and sausage.

The kids running up and down the hallway playing hockey and screaming was super annoying! I will not book this hotel again because of it. My daughter was two floors above me and had the same issues. She called the front desk twice and no one did anything about it.

Super

Always a great stay here. Very clean, great staff and wonderful breakfast

Staff was courteous. Early check in and well designed rooms with great soundproofing.

The staff did their jobs well. Our room was quiet even though we were the first room nearest the elevator. Also, my daughter and family were coming a day later. I asked the front desk if they could put them on the same floor as us and they did better and put them in the room next to us. The pool area was very clean but the pool water wasn’t warm enough. Young children were shivering in the pool and lips turning blue. Also breakfast food wasn't warm enough. Instead of separate containers for the eggs, meat & potatoes it was all in one serving container. If it had been in three separate containers, the lids wouldn’t have been off as long and the food would’ve stayed warmer. On a plus side the breakfast staff were very helpful and accommodating. Overall, we will definitely stay there again when in Ottawa.

One of the nicest hotels I have ever been to. Very clean and desk employee was very welcoming. Excellent customer service. The pool area was very nice and clean as well.

Spacious and comfortable room. Ample parking. Would book again.

Coffee was cold even when they got a new pot out. I believe coffee was made too early.

Terrible breakfast for paying 257$ for 1 night. Cold eggs, uncooked hashbrowns, plastic bacon. Coffee not even close to the food. Shower was not up to par. No Shower mat to step onto to. Flimsy handle, not hot, material shower curtains. No luxury details for 300$ a night.

Really clean

Excellent service especially from staff as main desk

Great

Decent hotel when we are visiting relatives in the area. Staff are kind and pleasant. Beds are comfortable and the room is clean. The air-con/heat is a little loud - it does not bother me because I wear ear plugs to sleep anyway. Toiletries provided are okay, but the smell is a bit too strong for my subjective taste.

Nice clean room, was quiet when I was there, staff were great

The hotel was spotless. The room very comfortably. Ryan checked us in and was very friendly. Excellent breakfast as well.

Staff was extremely friendly & the room was sparkling.