Hampton Inn & Suites Ottawa West

The kids running up and down the hallway playing hockey and screaming was super annoying! I will not book this hotel again because of it. My daughter was two floors above me and had the same issues. She called the front desk twice and no one did anything about it.

Super

Always a great stay here. Very clean, great staff and wonderful breakfast

Staff was courteous. Early check in and well designed rooms with great soundproofing.

The staff did their jobs well. Our room was quiet even though we were the first room nearest the elevator. Also, my daughter and family were coming a day later. I asked the front desk if they could put them on the same floor as us and they did better and put them in the room next to us. The pool area was very clean but the pool water wasn’t warm enough. Young children were shivering in the pool and lips turning blue. Also breakfast food wasn't warm enough. Instead of separate containers for the eggs, meat & potatoes it was all in one serving container. If it had been in three separate containers, the lids wouldn’t have been off as long and the food would’ve stayed warmer. On a plus side the breakfast staff were very helpful and accommodating. Overall, we will definitely stay there again when in Ottawa.

One of the nicest hotels I have ever been to. Very clean and desk employee was very welcoming. Excellent customer service. The pool area was very nice and clean as well.

Spacious and comfortable room. Ample parking. Would book again.

Coffee was cold even when they got a new pot out. I believe coffee was made too early.

Terrible breakfast for paying 257$ for 1 night. Cold eggs, uncooked hashbrowns, plastic bacon. Coffee not even close to the food. Shower was not up to par. No Shower mat to step onto to. Flimsy handle, not hot, material shower curtains. No luxury details for 300$ a night.

Really clean

Excellent service especially from staff as main desk

Great

Decent hotel when we are visiting relatives in the area. Staff are kind and pleasant. Beds are comfortable and the room is clean. The air-con/heat is a little loud - it does not bother me because I wear ear plugs to sleep anyway. Toiletries provided are okay, but the smell is a bit too strong for my subjective taste.

Nice clean room, was quiet when I was there, staff were great

The hotel was spotless. The room very comfortably. Ryan checked us in and was very friendly. Excellent breakfast as well.

Staff was extremely friendly & the room was sparkling.

Breakfast food was all cold so not very edible. Everything else was good.

Clean, new , friendly staff

Snow removal crew did awesome work

Super clean room, staff was very friendly!