การให้คะแนนและบทวิจารณ์โดยรวม Hampton Inn and Suites Ottawa West

Awseome

I was traveling with 2 seniors and my wife. I booked a room with 2 queen beds 3 weeks before our travel. The day of our stay we called at 12ish to try and get an early checkin. Not available, no problem we went on our excursion first. Tried to check in at 8ish and I was told they could only offer a king room with an air mattress. Unfortunately the city was extremely busy and we could not find other room with 2 queen beds. Hotels.com helped with resolution but that meant the seniors stayed at this property and we stayed 20 miles away. Not happy with Hampton

Close to many restaurants and shops, right off the highway, not far from downtown.

何回も滞在していますが、快適に過ごせるホテルです

Place was ok. Room was a little small for the price and oddly organized. Shower wasn’t great either. Staff were nice and we did enjoy our stay.

New building and rooms. Comfortable beds. Good breakfast. Gym facilities in good condition. Friendly staff. Responsive to guest requests.

Front desk was welcoming upon arrival, room was clean and comfortable.

Wonderful experience

Very nice, clean hotel. Breakfast was good. Kids enjoyed the pool. Big workout area and laundry for guests. Staff were very nice and helpful. We enjoyed our stay and woulf definitely stay again.

Check in took forever (no attendant was even at the front desk for 15-20 minutes and then when checking was asked if we could wait 5-7 minutes as there were no clean rooms- we checked in at 5:00 pm!!) Room was very clean and beds were comfortable though

Everything was just great!

Check in was quick and easy, which was great as we got there late. Room was clean. Another guest on the floor had a dog which barked at 11pm, and again at 6:30am. Didn’t get the restful sleep I was hoping for. The mattresses were awful. Hard coils. Staff were friendly & lots of options for breakfast. Pool was clean and tidy. I accidentally booked a non-refundable stay for 2 nights. Plans changed and only required 1 night in the end. I tried contacting Expedia and the hotel and got nowhere. So ending up forfeiting an entire night at full pop. An expensive mistake, and for that reason I won’t stay at a Hampton Inn again.

great overall, breakfast can use a couple more options

good stay nice selection for breakfast

Quick and friendly. Very efficient

We have stayed here three times now, and each time have been pleased with our experience. The room was more than sufficient, the pool and breakfast areas well tended to, and we had no complaints about how we and our two small dogs were treated. All in all, a positive stay and we'll be joining them again next visit to Barrhaven/Ottawa to see family.

Front desk agent had no customer service sence i felt he did not even wanted me there i was served with alot of frustration.

The ftont desk team was awesome

We just there for a night but was very clean and bed was comfy.

My only negative was that the toilets are very low - and no grab/safety bars. With aging population and knee and other aging limitations, unusual to not have some accessibility features in a new build. But great stay: Clean, near food and shopping, quick access to downtown Ottawa!