Hilton Garden Inn Toronto/Brampton

I had a very disappointing experience at the Hilton Garden Inn, especially considering the price and brand reputation. The TV software was shockingly outdated—like something from the 90s—with no support for Netflix, YouTube, or any modern streaming options. When you’re traveling with kids, this becomes a major inconvenience. We checked in expecting a comfortable stay, but instead found issues like stains and outdated in-room features right away. What made it worse is that, as customers, we rely on the Hilton brand and expect a certain standard. We shouldn’t have to check every small detail ourselves. The service experience was even more disappointing. When I requested cutlery, I was asked to come down to reception because there was no staff available to deliver it—and I was given plastic cutlery. The next day, when I asked again, I received only one plate and takeaway boxes. Only after expressing frustration was I offered ceramic plates, and even then I was told to “handle them with care.” As a Hilton member, this felt quite embarrassing and unprofessional. Another issue was basic amenities. Complimentary water bottles, which are usually expected at check-in, were only offered later after I raised concerns—and by then, it didn’t matter. I was told that my concerns would be escalated to a manager, but at checkout there was no acknowledgment—no apology, no thanks, and no request for feedback. That lack of basic customer service was very disappointing.

Didn’t really feel like our room was clean well

Room was great, pool was unavailable

Great place with wonderful staff. Shout out to Ravneet and Jose who went out of their way to make the stay memorable.

Nice hotel with friendly and helpful staff. Stayed here for a girls' hockey tournament and they were very nice to us bc the girls were not problematic!

Comfortable. Good parking.

The front desk clerks were so welcoming and accommodating! Love that they were always smiling!

Ronald and Ravnett always a pleasure but I wish they gave complimentary breakfast

Ravnett and Ronald is awesome. The girl there with the long hair needs to learn some manners. But Ravnett and Ronald always professional and smiling.

It’s is good property to stay

Great service

No complaints

Great quality for the price

Great quality for the price

Great place to stay and super friendly staff! I recommend.

Was dissapointed that breakfast is not included. It is a priority for me when working away from home.

Room was clean, spacious, quiet, and everything worked very well. Staff are friendly, courteous, and helpful. We love staying here.

We enjoyed all the facilities and we had a great stay!

Disappointed

Excellent