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The location is good.

No on site self park, expensive overnight valet and crowded portico area. Limited dining hours and not the level of food expected from this hotel category. Room had little noise insulation from neighboring rooms, especially plumbing and room had a musty smell but clean. Staff was very nice. I would not stay there again, would likely pay more for the Westin or Chateau Laurier in that area.

Tout

Refurbishments are underway and hopefully revamping the hotel to a new level. The hotel remains good but some aspects hopefully will get updated such as the gym, restauarant, and some single glazing windows that let street noise in and heat in/out.

Things I liked: - accessibility: This property was very close to everything in walking distance (Byward Market, parliament hill, Rideau canal, shopping centre, central area with buskers during the weekend, local parks) which basically is the value for staying here - the ambiance: the main floor ambiance was very nice and felt like a unique and elegant feel (fitting for Ottawa) - pool and gym was great but the towels could be bigger/ longer - they have life jackets for the little ones - restaurant - typical continental type breakfast (we went for the convenience since my kids woke up hangry) but a cheaper option is Tim’s (which is not far from the hotel) - water - water station with cups in the lobby with cucumbers/ lemon (I like this touch) or without (I’d suggest orange slices as another option) Things I did NOT like: - bathroom in the room: the toilets felt like a public bathroom in the sense it had the long back bar to flush (felt like the 90s school bathroom) - ventilation: it was extremely stuffy in the room (28 degrees C outside while I set the room temp to 17 degrees C); couldn’t open the window at night since there were no screens and bugs would come in if I did - bed: the mattress was ok not the best - parking: they only offer valet which is understandable. Self parking is at City Hall (study the map prior to parking because if you don’t, you’ll get stuck in one way streets); parking max daily rates: weekdays is >$20 and weekends <$5; lost ticket is $30

A beautiful old historically significant hotel The St Taft were great Tha amenities not so much

Check-in was easy, the staff were friendly, and the location was very accessible. However, our stay was extremely disappointing. The room on the 9th floor had no working AC, and we were never informed before check-in. It was summer, and the room was unbearably hot— even hotter than outside. They only provided two small electric fans, which were not enough. They should have been honest about the AC issue or simply not rented out the room. Very disappointing.

Hvac system is terrible. Cranked the AC as soon as we checked in and it never got any cooler in there. Also booked the Parkview suite and they failed to mention you cant see anything out the window due to ongoing construction. Scaffolding is setup all in the front.

The hotel was very clean and very helpful staff!

The air conditioning is not suitable for the bedroom and the carpet should be removed

Wonderful hotel

Staff were courteous. We only stayed a night.

Don’t let the construction discourage you from booking this hotel

Room was great only thing when the air conditioner turned on.It was a little bit on the noisy side , and I felt the breeze in bed

Nous avons adoré notre séjour. L’hôtel était central et le service de valet a été super utile pour nous. Les lits étaient confortables et les chambres, très bien insonorisées. Petits hics : la chambre était très humide, les vêtements devenaient humides s’ils étaient sortis de nos valises. De plus, l’espace piscine aurait mérité plus d’entretien : manque de serviette, eau brouillée, plancher sale.

Rooms were spacious and very clean. Staff, including cleaning staff, were incredibly friendly and courteous.

The location is great for exploring the city, and the staff are extremely friendly.

Beautiful property, centrally located with abundant dining options, sightseeing and shopping all in easy walking distance. The staff is very helpful and friendly. The room was very clean and well appointed.

I dont even know why they ask about the restaurant, as they state its a completely different business. Lunch order had to be altered as they didnt have tacos for fish tacos- waiter was nice though. Dinner also had different vegetables on the plate than what was listed on menu, so i ate food i was allergic too and quickly realized when my lips bubbled up. my drink never came- waiter was rude. hair in the tub, old dried food on the side table. no wifi signal in room. management sucked. will never go again.