나이아가라 폴스 메리어트 온 더 폴스

The upgrade that was supposed to be provided depending on availability ended up coming with an extra charge, even though there were available rooms. I was told it was a good deal, so I accepted it, but the so-called floor-to-ceiling view was blocked by window frames, and on top of that, the Marriott side was completely covered in heavy mist and spray, so there was no view at all even well into the day. To make matters worse, there were moths flying around inside the room—absolutely dirty and unpleasant. At the breakfast buffet, fruit was swarmed with fruit flies, and the strawberries were rotten with mold. The staff here are far below the standard of other hotels—no one greets you with a smile.

So good for me

Great day

전망좋은 호텔입니다 좀 오래되서 낡은듯

뷰가 매우 좋아요

Niagara Falls Marriott on the falls 나이아가라 뷰를 보면서 먹는 조식은 좋은 경험이었습니다. 하지만 직원들의 서비스가 매우 불편하고 불쾌했습니다. Room Charge로 조식을 결제하기로 했고 조식을 먹고 오니 방문이 잠겨있었습니다. 로비까지 내려가서 이유를 물어보니 결제가 되지 않아서 문을 잠궜다고 문을 열어주겠다고 했습니다. 전화번호도 남겼지만 아무런 연락도 없이 이용중인 방문을 잠궈버리는 것은 너무나도 불편하고 불쾌한 경험이었습니다. 주변에 다른 호텔들이 많이 있기에 다음번에 나이아가라를 방문하면 이곳은 절대로 이용하지 않을 계획입니다.

Staff was great to work with. Room had a stackable meeting chair to sit and read or watch the Falls, not a real sitting chair. A little couch that was not comfortable for 2 people. It rained one day so the room was not comfortable at all. Was told all of the rooms were like that. There are many other places to stay close by.

I did feel safe, and we had an excellent view of all three Niagra falls. It was a convenient location to walk to the downtown area, and the staff was extremely friendly for the most part. The food in the restaurant was good as well. My only areas for improvement are that the restaurant needs more staffing, as the service is slow, and the waiters seemed stressed. Also, it seemed as if only one or two of the four elevators were working at the same time. I also wish parking was free, as it is in the hotels I've stayed in in the USA.

Enjoyed water view

The staff was polite and professional. Unfortunately, the elevator took an extraordinarily long time to arrive at the lobby level on several occasions.

Everything excellent, the only thing don’t like is parking was expensive

Love the view. It is worth staying at this hotel just for this reason. However, the hotel rooms are tired, poorly maintained and in dire need of an upgrade. Plus the room wasn’t serviced until around 7PM in the evening which is completely pointless as we were back in the room and getting ready for the evening after a long day out.

Windows are dirty! Room overall is clean and comfortable!

Everything

I’m writing to share my deep frustration after a recent stay at the Marriott in Niagara Falls. I traveled from Los Angeles and paid over $500 per night, expecting a high standard of cleanliness and service. Unfortunately, the experience fell far below what I would expect from a Marriott property. Upon arrival, I discovered a piece of men’s underwear in one of the drawers, clearly left behind by a previous guest. I tried calling the front desk immediately, going through all available extensions, but received no response. I had no choice but to go down in person, where I showed a photo of the item and explained that it needed to be removed. When I returned to my room about an hour later, I was shocked to find that the staff had not only removed the underwear but had also taken several of my personal belongings. I had clearly shown a picture and specified the item that was not mine, so this felt like a careless and frustrating mistake. I tried calling the front desk again. Once more, I had trouble reaching anyone and had to go through multiple extensions before finally getting someone on the line. The staff member I spoke with had difficulty understanding me, which made it even harder to explain the situation. Just to clarify, English is my second language, but I am fully fluent and communicate clearly. It seemed that the staff member was not fully fluent in English, which I completely understand, but it created unnecessary confusion in an already stressful situation. I polit

The elevators were extremely slow, plan on 10 minutes every time you need to go up or down

Beautiful hotel and courteous staff. Felt a little rushed during breakfast. Beautiful view of the waterfalls and fireworks.

The hotel is ok but nothing exceptional. Rooms are quite large but the whole hotel could really use a refresher. Food at the hotel is excellent and staff is friendly.

Excellent

Parking is a pain, wifi should always be complimentary and front desk is always trying to upsell rooms, etc