Niagara Falls Marriott on the Falls

Staff was great to work with. Room had a stackable meeting chair to sit and read or watch the Falls, not a real sitting chair. A little couch that was not comfortable for 2 people. It rained one day so the room was not comfortable at all. Was told all of the rooms were like that. There are many other places to stay close by.

I did feel safe, and we had an excellent view of all three Niagra falls. It was a convenient location to walk to the downtown area, and the staff was extremely friendly for the most part. The food in the restaurant was good as well. My only areas for improvement are that the restaurant needs more staffing, as the service is slow, and the waiters seemed stressed. Also, it seemed as if only one or two of the four elevators were working at the same time. I also wish parking was free, as it is in the hotels I've stayed in in the USA.

Enjoyed water view

The staff was polite and professional. Unfortunately, the elevator took an extraordinarily long time to arrive at the lobby level on several occasions.

Everything excellent, the only thing don’t like is parking was expensive

Love the view. It is worth staying at this hotel just for this reason. However, the hotel rooms are tired, poorly maintained and in dire need of an upgrade. Plus the room wasn’t serviced until around 7PM in the evening which is completely pointless as we were back in the room and getting ready for the evening after a long day out.

Windows are dirty! Room overall is clean and comfortable!

Everything

I’m writing to share my deep frustration after a recent stay at the Marriott in Niagara Falls. I traveled from Los Angeles and paid over $500 per night, expecting a high standard of cleanliness and service. Unfortunately, the experience fell far below what I would expect from a Marriott property. Upon arrival, I discovered a piece of men’s underwear in one of the drawers, clearly left behind by a previous guest. I tried calling the front desk immediately, going through all available extensions, but received no response. I had no choice but to go down in person, where I showed a photo of the item and explained that it needed to be removed. When I returned to my room about an hour later, I was shocked to find that the staff had not only removed the underwear but had also taken several of my personal belongings. I had clearly shown a picture and specified the item that was not mine, so this felt like a careless and frustrating mistake. I tried calling the front desk again. Once more, I had trouble reaching anyone and had to go through multiple extensions before finally getting someone on the line. The staff member I spoke with had difficulty understanding me, which made it even harder to explain the situation. Just to clarify, English is my second language, but I am fully fluent and communicate clearly. It seemed that the staff member was not fully fluent in English, which I completely understand, but it created unnecessary confusion in an already stressful situation. I polit

The elevators were extremely slow, plan on 10 minutes every time you need to go up or down

Beautiful hotel and courteous staff. Felt a little rushed during breakfast. Beautiful view of the waterfalls and fireworks.

The hotel is ok but nothing exceptional. Rooms are quite large but the whole hotel could really use a refresher. Food at the hotel is excellent and staff is friendly.

Excellent

Parking is a pain, wifi should always be complimentary and front desk is always trying to upsell rooms, etc

The property was pretty quiet and clean enough

Very clean room

Beautiful hotel!

Todas as estadias foram exatamente o como estava descritos, e outras superavam as minhas expectativas. Check-in super fácil e sem nenhum problema no check-out

Hidden fees drove the pricing up an extra $300. The shower had hair inside it left from previous guest. The room advertised shower/tub combo, but only had a shower. Front desk told us we could park in one area, but valet contradicted them. Then, valet wanted to tell me it was impossible front desk told me that. Won't stay at Marriott hotel again, in ANY city.

Hotel feel a little bit old, location very good!