The front staff were very polite however our original room was in a terrible condition. There was no water pressure for the bathroom sink, the floors were sticky and dirty, and our bed was covered in stains, burns marks, and we ended up finding someone else’s underwear in the sheets, making it seem as though the room had not been cleaned at all. The staff respected our concerns and unfortunately we could not get a refund but were switched to a much cleaner room, but still in a deteriorated state.