팬 퍼시픽 베이징

Except for a few front desk staff, I hardly found any employees who could communicate in English. The staff's appearance was not particularly neat. The room temperature was set to 29°C, making it uncomfortably hot throughout my stay. I tried to turn on the air conditioning, but it didn’t work, so I couldn't adjust the temperature. It was quite different from Pan Pacific in Singapore, so keep this in mind when booking your stay.

전반적으로 나쁘지 않았습니다. 몇분 직원을 제외하고는 서비스가 좋았습니다. 다만 룸서비스 음식은 기대보다는 별로 였습니다. 시내 중심가라 위치도 좋고 방도 넓엇으나 청소는 먼지가 돌아다닐만큼 완전 깨끗은 아니였습니다.

Brand new hotel, it’s very clean, room is spacious. Right next to joy city shopping mall. Swimming pool, spa is free, roof top bar has great night view. concierge service is great. Specially Beijing , it’s really hard to get a cab, they always helped me. Joy is speaking English very well, and Manager Jahida - she is really awesome. Would like to come back.

좋은위치와 깨끗한시설, 친절한서비스 만족합니다.

The mall

Comfortable room, bed , pillow. Service provided by all staff was superb.

Very comfortable room. No mistake to book this hotel. We stayed 6 nights .

Convenient location, next to shopping malls. However, WIFI is not working, no internet connections all the time.

Good overall

Excellent location excellent hotel. A little bit old but everything is updated and modernized

The hotel is in an excellent and convenient location, close to many popular attractions, trendy shopping malls, and traditional Beijing residential areas. The staff are exceptionally helpful and went the extra mile to ensure all our needs were fully met. I would especially like to mention Mr. 宋大明 (Mr. Song Daming). As foreigners, we had difficulty booking tickets to some museums, but Mr. Song patiently helped us plan our visits and made the bookings with us. Thanks to his thoughtful and dedicated assistance, our trip to Beijing was much more enjoyable and fulfilling. Thank you, Mr. Song!

Excellent hotel. Very nice bedroom and bathroom. Overall, very high standards

Good location, right smack in the city. My check in was delayed even though it state 2pm and i checked in at 2. So had to wait till 3 to get a clean room. Came back at 3 and they said it was not ready. Anyway one of the manager came in and saved the day and gave me a room immediately. The only grief was that because i used my non chinese card to enter china, i had to re register my hotel card every evening after i get back.. it is quite inconvenient for me. Saving grace was Nathan, bell boy who went the extra mile to help me retrieve my delivery from the delivery box as i wasnt able to do so.. i think its not the same 5 star pan pacific experience as i would expect but overall it was a good stay. The reception staff probably needs a lot more training. I

We had a great one night stay here, very clean and spacious. The staff were excellent and the room was great.

We recommend!

スタッフは非常に親切です。老人や子供がいたので事前に部屋のことについてメールでやり取りしましたが、レスポンスも早く、対応も非常によかったです。部屋も清潔で、交通の便もよかったです。アリペイを利用したレンタル自転車の使い方や、タクシーの予約に手間取った時も素早く親切に対応していただきました。また北京に来る機会があったら利用したいと思います。

The bed was so hard I was tempted to sleep on the sofa. I ended up using the extra pillows as a makeshift “mattress” just to be able to sleep. Otherwise, the room I had was spacious and clean. There were strange noises, almost like loud banging in the pipes in the mornings and evenings, but only for short periods. If you’re sensitive to noise, it might be a good idea to request a room located away from the main pipes. Very friendly staff, who spoke barely any English, but with translation apps, it’s no problem at all. The location is great, with shopping centers nearby, and with a Starbucks right outside, your morning coffee is saved ;)

Nice comfortable room. The bed is comfortable. However the pillows are too soft for me. Need to request for other kind of pillows. Plus point: coffee machine but the taste of capsule coffee is so-so only. Not original Nespresso coffee. Breakfast buffet has decent range of choices.

Lovely hotel, very clean and friendly staff

Great place to stay