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The staff was rude at the front desk. We asked questions since it was our first time and were given the cold shoulder by staff.

Calidad y precio muy mal

We lost 2 days because the airport is 4.5 hours from the hotel. There was no service around the pool area, the property had bugs everywhere and bugs and very big spiders at the pool by the gym.

Our massage at the spa was cancelled twice without notice. Staff is kind, but expect to get your own drinks when at the buffet since waiter service is limited at the eating locations, which is different than our other experiences.

The hotel was just okay. The food was not particularly good, and the cocktails were also lacking.

Didn’t like that we had to ask for everything in the dining area. Had to ask for water, coffee, utensils, and napkins. Simple English unknown. Had to ask for a fork 3 times before needing to point to one. Pool bar staff seemed uninterested in helping us and ignored us.

The property is on the older side but was very clean and mostly well kept for what it is. The buffet was not very good. Minimal options and if you asked for anything you wouldn’t see the staff again. Example, pancakes with no options for syrup. Overall it felt safe and most staff was fairly friendly. There was zero effort on the part of most staff to attempt to speak English. It was all in Spanish. I’m always up for learning and practicing a new language, but the shows, kids club and any outdoor activities there was no English at all.

Rooms dated, staff not friendly and food below average

The room was not ready on time, the staff was not helpfull at all.

The location of the hotel is absolutely amazing, along the Tambor bay. However, the rooms were very old and the buffet quality average.

Beware that this is 4.5 hours away from the San Jose Airport! They do NOT inform anyone of this and you need to get to the Ferry to cross over to Tambor which is not 24/7 You need to plan very carefully so you don't lose a day like I did and so many others did that I met at the Hotel. They are also very aware of this and have done nothing about it!! The buffet food is ok. Not the best, but not the worst. You will find something. The Italian ala carte restaurant is excellent! Alsoif you don't speak Spanish, you will be disappointed during the nightly show as they only speak spanish :( The actual entertainment is great though. The funny parts inbetween though, all in spanish so you will be at a loss at what everyone is laughing about

Hotel com.boas comodidades, atendimento dos funcionarios excelente.

Lovely location and good facilities but poorly run. - You queue to check in, you queue to eat, you queue to get a drink, you queue to report problems to reception. Why you need to get up before 7a.m. to queue to reserve an a la carte restaurant makes no sense. - There was no running water for 12 hours during our stay. No explanation and no sight of the hotel management. - Tambor beach is lovely, but remote. There is little phone coverage and the hotel wi-fi is pathetic. - Not sure why the children’s entertainment at 8pm is turned up with such amplification so you get the full audio experience of the Okey Kokey whilst eating in the restaurant. On the positive side the beach is gorgeous and the hotel itself and rooms are good. Especially impressive are the food & beverage staff who must fight what verges on a losing battle all day supplying food & drink for all the guests.

Muchas veces siempre se encuentra en una estadía en hotel, algo mal, pero esta vez fue la excepción. Todo estuvo excelente los 5 días: la comida, la habitación, los shows, la piscina, todo.

We enjoyed Tambor Varcello so myst we stayed 3 mmextea bughts!

Disappointing Stay Our stay at Barcelo Tambor was a major letdown. The resort is old and in disrepair—our mattress was literally coming apart at the seams, the bed was uncomfortable, and the pillows were lumpy. Housekeeping was nonexistent for three days, and despite asking four times, we never got clean towels. Requests took days to be answered. The food was disappointing—overcooked, fatty meat, and very limited options. The only decent reservation restaurant was the seafood/steakhouse. Otherwise, I stuck to fruit, salad, and rice and beans. Room service isn’t included, and even basic activities like playing pool cost extra. The resort was overcrowded with kids, even in bar areas, and personal space was not respected. Almost all guests were locals, and no employees spoke English except at check-in. If you don’t speak Spanish, this is not the place for you. Getting there was a hassle—we flew into San José, had to rent a car, take a ferry, and drive even more. Shuttles are an option but are longer & expensive. There’s not much nearby, though we did enjoy visiting Montezuma’s waterfall and swimming in the bioluminescence. Entertainment was subpar, resort was loud/party-club music til 1-3 am each day, drinks were only decent if you paid for premium, and overall, the experience was frustrating. I’ve stayed at many all-inclusive resorts, and this was by far the worst. I loved Costa Rica when we visited Liberia, but after this, I have no desire to return. Would not recommend.

Todo excelente

So many people, it felt like a cruise ship. Long lines at the buffet. Mediocre food. Could not reserve a table for an evening meal at any of the restaurants because they were booked solid. Overall, it did not feel luxurious. I’m glad we only booked a room for one night.

I suggest better food, other than that ok

Nourriture moyenne