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Beautiful place beautiful location. Food could be better.

We enjoyed the beach and the sea, but it would be better if the hotel could find a way to remove the seaweed. The beach towels provided by the hotel were disappointing, as they had many large, unsightly stains. On the positive side, we appreciated the all-inclusive services and the friendly staff at the bars who served drinks. It would be helpful if the hotel could include more options, like ice cream, in the all-inclusive package. The three daily meals were good, and the restaurant staff were very nice. However, the hotel could improve by offering more variety and ensuring that the bakery items are fresh daily. A major drawback was the lack of reliable WiFi. Although the hotel claimed it was available in the lobby and other open areas, it rarely worked. While the hotel responded promptly to my requests for repairs, I noticed that when issues were reported by the housekeeping staff, they were often ignored.

Great place to go. I will go again 💯💪🙏

We had the most amazing family time. Staff is great , hotel very clean , service is excellent. we arrived around 12:30 PM , and staff checked us in already. Also the rooms booked were garden view , and they got us pool/sea view. It goes without saying the beach there is insane. Overall it was a wonderful time spent , and am glad Carols is still maintaining their quality lever.

Great experience

very old room furniture that is in a very bad condition, fridge not working, closets and beds almost expired. in general whole hotel needs renovation. level of cleanliness for rooms, restaurants, public toilets very poor. All inclusive offering extremely poor, no bottle of water could be provided but have to go get from water dispenser, no fresh juices, no ice creams, coffee is provided in Nescafe classic only, food quality very poor. staff doesn't help. staff appearance and cleanliness very poor. while hotel pricing is high. hotel should be max 3 starts hotel not 5 at all.

Wonderful beach , spacious rooms ,

Quiet and secluded but means of transportation to the city Are very limited. Dining as a whole was less than what is expected at a classified as a 5 stars hotel. Friendly staff and very helpful. Beautiful beach, white sand and turquoise water .

The site is very well kept. Beach clean except the presence of Burka women in the water (what a shame). Room comfortable and clean. Restaurant more or less organized. Behaviour of some guests was against basic hygiene for Covide-19. Asked for an orange juice and was offered TANG (what a shame for a 5 stars Hotel) I booked 3 rooms sea view and I was given swimming pool view. with a sarcastic comment :look at your left and you will see the sea. I was never given a sea view in spite of paying for it.

Beautiful beach and very child friendly. Lovely food. We went out of season so it was very quite which was good for us. The service was sometimes slow but the food was good. I personally found the beds a little hard but others might be fine with them.

The hotel is nice as well as the beach. They charge premium rates which are understandable, however, you don’t get the service equal to the premium rates, and here are some: - The staff is nice and helpful with extra security at the gate and the hotel entrance, however, the front desk only treats you well if you are a foreigner or a tourist, if you are a local, they treat you well but not so good. - You have to pay extra if you want to get your clothes ironed as the rooms don’t have any iron boards or iron which is kinda off for the rate they charge. - There is no Microwave in your room to use. - This is one of the shocking news and made me not pleased which they do not have WiFi in the rooms, ONLY available at the bar so if you are a traveler like me and do not have a local network, you are kinda stuck. Or you have to walk to the bar to use the wifi which is a little distance from the room. - The restaurant and the breakfast bar are very limited if there are few guests at the hotel. If I pay premium rates, I should expect premium service no matter what. I end up driving to the town(which is 30 minutes away) to get some food. On the good side, the hotel is clean and the view is amazing. They do have an outdoor pool and an indoor as well. Also, they offer free beach tools if needed. Overall was nice and I would be ok with everything if I don’t have to pay premium rates.

The beach is amazing but everything else is terrible! For a hotel that thinks it’s 5 star the restaurant chef is really bad. If you are eating meat one piece would be too salty the other would have no salt That plate you thought was called macaroni béchamel is actually black paper with the side of pasta! Toooo spicy!!! Also, the beef burgers are actually salt a little beef. They serve stale bakery/pastries. For example, the croissants were stale on our first breakfast but were amazing on our next but then stale again!! 2 people in my group got sick eating 2 different meals on 2 different days! The staff are really underpaid and it shows! If they smile they expect you to reach for your money tree and give away money! Staff are really polite and almost always helpful but you can’t pause for awkward silence after each interaction waiting to be paid tips! In my opinion, the beach towel person is the best! He does his job well, cleans your seats, sets towels on them and don’t wait. If you want to to him you’ll have to go back to his towel booth. He also cares about the environment. I’ve seen him chase after litter and plastic before reaching the sea! Amazing person. My mom is a regular there and she even said the kitchen was really bad this stay. I really hope they improve. The hotel is amazing but they need to fix things before it’s too late

Food wasn't good i had a Gastroenteritis is a short-term illness triggered by the infection and inflammation of the digestive system from the low quality food, only desserts and fruits were good , not all staff friendly , i didn't feel welcomed. I feel like the price is only for the sea which was so good and clean , and the view ,it was the worst experience ever , the food was

Every thing more than perfect also the beach and pool was amazing

Food wasn't good, only desserts and fruits were good , not all staff friendly , i didn't feel welcomed. I feel like the price is only for the sea which was so good and clean , and the view

Not so good 😩 Reception response is very very bad, Reception staff do not have the best in dealing with guests and do not respond to their requests Shuttle bus 🚌 not available ! Room air conditioning is a lot of malfunctions and is not working properly

I have a problem with you

Good location, with unfortunately limited quality services

The resort has a sort of bay, so it lacks the bad conditions for swimming with undecurrents and high waves that is is so usual on Egyptian Mediterranean. Here not, You can enjoy swimming on white sand beach and turquoise water fully. Also the swimming pool is conveniently large, the overall feeling is very good once You are inside the resort, albeit the first impression from outside could be opposite. The resort matches Red Sea standards, I highly recommend especially outside the main season for Egyptians (june to september), april, may, and october can be very nice here.

the only required to set buses to transfer people to downtown or to nice places to visit