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Pleasant Staff

The rooms need some updated decor and someone to automatically bring milk and coffee refills etc rather than having to ask for it - we are the guests after all. No room service during our 2 night stay which I would also expect for the price. The dining room staff could be more attentive for evening service, and perhaps give more recommendations and advice on the a la carte menu and what to choose. Additionally, someone to greet you at the door of the restaurant rather than leaving you standing around not being sure to just take a seat yourself or not. The whole place has an odd atmosphere to it, and staff are possibly too discreet. Breakfasts were really nice though and it’s a nice little castle / village for a short wander. I’d spend close to 2k elsewhere in future though, and somewhere that has additional facilities - gym, pool etc.

Ivan was just brilliant at sorting out an issue. Cant praise him enough.

Lovely stay

Unique location

En fantastisk upplevelse att bo på ett engelskt slott! Så rent, fint, god frukost och fantastisk personal.

Super experience backed by lovely and attentive staff and a comfortable room. Thanks to all the team at Amberley castle.

Yes parking easy + service 5*

Wonderful stay at Amberley Castle, park on site, lovely staff, very friendly and helpful, food was very good, room lovely with a Dyson hairdryer and Nespresso coffee machine. Would definitely visit again

Awesome property. Lovely grounds, great rooms, fantastic food and superb service. We would thoroughly recommend staying here !

Parking was easy, staff friendly and food excellent. For us, we could have used a mini fridge.

I was there to critique the food for a five star accommodations. For a 900 year-old facility a castle in England I was pleased.

Exceptional property with great food and staff in a beautiful rural setting,

Great hotel, and great surroundings. That said, service can be much improved. 1) Wifi in the room didn’t work and staff didn’t know how to fix it. They had to wait for their manager who would only be there the next day. 2) we had dinner in the restaurant and don’t think I’ve ever had a slower service… For example, took them 40mins to bring out the bread. For a 3 course meal, we were at the table for 3h.. Some people just left because they didn’t want to wait anymore. We complained and they waived the service charge. They need to look at their staffing levels/training.

This was expensive for what it was, even for a castle stay. The room was nice, but not outstanding for the price. The staff were friendly, the bed was comfy, the grounds were cute. For what you pay, would be nice to receive complimentary drink of arrival or something. Don't do dinner here, so completely over priced (yes, I know you are paying more for a castle, but even then - we spent about $500AUD on a OK dinner, it was crazy!)

Great stay! Was upgraded to nicer room on arrival. Comfy beds, lux bathroom, tea/coffee and fresh baked cookies - heaven! Walked to Amberley Black Horse pub for drinks & snacks (and board games) then back to hotel for their 5 course tasting menu - most enjoyable!

We enjoyed the castle experience, but our room was by the front desk/lobby and we heard everything that was going on there until late and early in the morning. I paid additional for an extra bed which came as a cot, small, thin mattress, uncomfortable! The food however was the highlight of our stay, do stay for tea time and dinner it’s well worth it!

Amazing location, hotel set at a very high standard. Nice food and friendly staff.

We stayed for one night in a standard room, which was very comfortable and spacious, with a view of the extensive grounds. The buildings and gardens are beautiful and the staff friendly and attentive. Our room was below a family room which unfortunately for us was occupied by children who jumped around and slammed doors until gone 1am, and I’m assuming it was the children! Not the hotel’s fault of course but noteworthy. Breakfast was good, served at the table. There were two waiters - a highly experienced man, who was excellent, and another one who was either very inexperienced or having a bad day. Coffee was brought full of grounds and had to be sent back, and my partner’s cooked breakfast was plonked on the table before she’d finished eating some porridge. Not the service I’d expected. Despite our experiences, I would still recommend Amberley Castle as a great place to stay as it oozes charm - and you’re unlikely to have kids bouncing around in the room above you, or meet that particular waiter.

Really lovely castle! Rooms are charming, grounds are lovely and the breakfast was nice. The TVs in the room were smart TVs but didn't work with the internet, and it would have been nice to have fridges in the rooms.