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Very outdated. Not at all 4star

I stayed for 4 nights.I was told that they do not service the roomms during a stay unless specifically requested. I had a Studio room like a suite. There was was plenty of space in the two rooms but everyting was rather tired. I had to wrestle the curtains open and closed, there was no temperature control and the sofa was stained and grubby. The TV control had a mind of its own. I suspect the batteries were failing and the safe was broken. I had a hair raising moment, literally, when I reached into a draw and touched a live 240 volt wire. When I reported this to the front desk I was told that there should have been a hair drier in the draw and people were stealing them by pulling the power lead out and leaving the live wire in the drawer. Bearing in mind that I am seventy years old and it could have been lethal, I was not even asked if I was OK. I did not make use of the Spa, bar and restaurant so I cannot comment.

Rooms great facilites great. Let down by poor breakfast organisation.

Honeslty the worst hotel i have ever stayed at. Very run down and outdated, holes in blinds letting light in. Bed was really uncomfortable. Bath was missing a plug. Would definitely stay anywhere else.

We were disappointed that the pool was so small. It was bookable by the hour which isn’t stated on website. There is also adult only time which again is not on the website. Last morning wasted because of this. Check out was the same time as pool entry for children. Breakfast very basic for a 4* - particularly if you didn’t want a cooked breakfast. Will not be returning !

When we arrived hotel had 4 stars on entrance (never is this a 4 star hotel) entrance was quite nice and staff were attentive, we upgraded and payed for a studio apartment! On entering the studio, carpets were dirty and warn, furniture is very old/dated and damaged, bed was fine but wallpaper was peeling and doors damaged, finishes in the room were horrible (as pictured) we went to the spa , that was extremely small and dirty! We decided to have some food, which was overpriced and very average at best!! We didn’t stay the night in the end and left shortly after dinner as this was a birthday treat so we were very disappointed!! Can’t comment on breakfast or sleep experiences as we didn’t experience them

Gott sei Dank waren wir nach einer Nacht wieder weg! Angefangen hat alles mit hausgemachten Problemen beim Check-in. Beim Gang zum Pool dann das nächste Erstaunen! In 34 Jahren mit unzähligen Reisen, musste ich mich noch nie für einen time slot im Pool voranmelden.... Immerhin hatten wir so viel Glück, als dass in 10min ein 45min Schwimm-Slot frei war. Wohlgemerkt der letzte Slot für das gesamte anstehende Wochenende! Aber auch da gab es Probleme.... Kinder dürfen nicht in den Whirlpool. Wir wurden also herauskomplimentiert. Dann kam die Nacht, welche um 01:00 jäh durch eine massive allergische Reaktion unseres Sohnes unterbrochen wurde. Irgendetwas war im oder am Bett (vermutlich Milben), auf das er reagierte. Immerhin war der Nacht-Rezeptionist freundlich und hilfsbereit und hat uns mit ausreichend Handtüchern als Laken- und Deckenersatz versorgt.

Rooms were very dated and dirty. Door didn’t lock from the inside so felt unsafe as a solo female. Would not stay again

We were on 4th floor in room 425. One night stay. We were tempted by the pool. The person on the pool reception was nice enough and we booked to go between 7-8pm. The pool area looked a bit run-down. The bar food was alright; we had the prawn tempura, garlic mushrooms with bread and a large portion of chips between the two of us. It came to about £33 with drinks (a pint of beer and a J2O). The room was ok, but the safe wasn’t working, and the door was very hard to open. I needed my husband to open it as I’m weak from Chemotherapy. He struggled a little bit and we noticed the wood looked like it had expanded. We mentioned these points to the person on reception when we checked out, as we felt the door was a risk in the event of a fire or other incident that would require evacuation. Also, the morning that we were checking out, we went down to breakfast and the stair-well light on the 4th floor was out. This was dangerous we felt, as people could potentially trip down the stairs and it was hard to see through the glass in the door through the corridor. For a 4-star hotel, it felt rather in need of an update and some revamping.

The hotel was ok for what we need and the price was great. However, the hotel is in need of updating.

Noisy at night room in desperate need of cleaning and updating. Bathroom abysmal Restaurant and bar area ok. Lack of preferred wine they had had a busy weekend But convenient location.

not broken items

Friendly staff - nice food - comfortable bed. Shower was dirty with p**** hair and top of soap container. Draw which clearly states “hair dryer” was empty. Generally place rather tired looking and could use a freshen up.

Lovely hotel

Hotel was very dated, with no air conditioning so our top floor room was stiflingly hot all night. We were lucky enough to have a fan but wasn’t much use in a two bedroom room. A coach of tourists arrived as we did and the hotel seemed vastly unprepared and understaffed. Only one member of staff on the bar, lots of drinks out of stock. Swimming pool required booking 45min slots despite not being hugely busy and pool rules seemed over the top.

All staff friendly and helpful. Couldn’t do enough for us during our stay and went above and beyond, especially the staff in the day at the library bar. Would definitely recommend and will definitely be back again.

Hotel has no air conditioning and on hottest night of the year it was very unpleasant in the room. Room was tatty with carpet stains, windows were dirty inside and out and paint peeling in the bathroom.

The rooms were very outdated. Worn out furniture, thick dust behind bedside tables and on skirting boards Curtains falling off rail. Lots of food already run out at 8.15 in morning

Great staff. Food was good and reasonably priced. Rooms were dated shower etc was like walking back into 1990. Towels werent changed or bedding cahnged stayed for 3 days. Ok for the price