베스트 웨스턴 애보츠 배턴 호텔

Nice room. Convenient location. Excellent shower pressure. Comfortable beds.

Lovely room, although when opening curtains in daylight facing a brick wall and building site, not what i expected

Didn’t use the bar.

It was fresh. Coffee was only one slow machine, toaster was also only one slow machine. Pastries were fresh and good quality. Would have liked coffee-milk (coffee mate or condensed). Had expected scrambled eggs.

Lovely staff!

On arrival the heating control was set at 18 degrees and could not be overridden, rang reception there was no answer. In the morning there was no hot water for a shower.

Currently undergoing some renovations but this didn’t impact on our stay. Good location about 15 mins walk from the centre but also on a bus route. Parking was included

Personnel très à l'écoute.

Room was very clean and tidy. However for £150 a night inc breakfast, id expect a Coffee machine in the room. Nespresso or akin. Breakfast: coffee machine drink was simply terrible- slow as well. Need a decent fast machine. Ended up asking for a coffee from the bar which had a proper machine. Given free. Juice was bad as well- watered down package stuff. Over done the water ratio. Rest of the breakfast was adequate- nothing special. Venue: lovely location with free parking. Three star rating that could be Four with a bit of attention to detail.

Room was so lush and tidy, and hotel staff are so kind! Amazing place

Staff member on night shift very friendly and helpful!

Breakfast was very nice, it was hot & not over cooked

Room tired but clean and comfortable

Perfect location to walk into Canterbury centre. Staff were welcoming. We stayed in the executive suite which was very clean and spacious. Decorated really nice. Couldnt fault our stay. Would recommend

Good staff

The hotel is quite old, and the water pipe in the bath leaks. There’s noticeable mold on the carpet floor, and a construction site outside makes it noisy at times. The one redeeming feature is the excellent service from the staff—they were friendly and very professional.

Room was clean and in good condition. Front desk staff were exceptional. Professional, helpful, friendly with all guests. Bar staff was good. He worked well under pressure when he had to juggle many tables on his own.

We were in a refurbished room which was very nice. The only complaint is that the pillows were very hard ... a couple of softer pillows would have improved our night's sleep. Bit of noise from the upstairs room when the occupants left at 5am but not much that can be done about that!!!

The hotel is very nice, clean with a exceptional friendly staff. The hotel is in easy ealking to all sites in Canterbury. The hotel i super dog friendly

Unfortunately the property is being refurbished and it seems new ownership still learning all that is required. Our room was excellent with everything required for a short stay. Unfortunately the breakfast area lacked atmosphere and little can be said regarding the variety and availability of food available. Whereas the bar area and temporary restaurant areas were acceptable, it was necessary to eat in the bar area as the dining area lacked any heating. Also, whereas the food was freshly cooked, the menu had little to offer. The management did recognise there were issues and emailed guests with apologies, perhaps some form of recognition should be considered whilst the refurbishment continues. Having said this, I am sure this will eventually be an excellent place to book for a Canterbury visit.