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Great hotel & staff

Room was next to extractor fan didn't get a good nights sleep

A beautiful hotel in a stunning location, presented with art deco design, high standards of cleanliness everywhere. All staff were welcoming, although we felt Josh & his team in Terrace bar went beyond to welcome. A wonderful vibe with all staff.. room spotless, bed super comfy, spa very relaxing

100% spotless

Brilliant

Spa and gym lovely. Top tier biscuits available in room

Completely mixed experience first of all i will start with the positive Customer service couldn't be better staff were always friendly and helpful,particularly the male staff member working at the taste on Monday evening sorry i didn't get his name. Relatively good value for money when you consider all the amenties and the views. The afternoon tea was incredible! Garden maintenance was wonderful lots of stunning flowers,outdoor and indoor pool were lovely and warm Onto the negatives; The room being somewhat of an old building was covered in dust, the bed wasn't particularly comfartable though i can appreciate everyones firmness/softness level may differ Curtains covered in stains which you wouldn't expect from a high end hotel and the shower and bath took quite a while to warm up. The views from the back are stunning but inland you are looking at flooded roofs and cables (would reccomended upgrading for better scenery) The breakfast was just awful one day the sausages tasted like water the next burned and dry, toast is made fresh but always cold i suggest a make your own toast option may be better, it could easily be compared to a budget breakfast infact i have had better there (the vegetarian option at the taste was a big hit though) To sum up I'd probably try again with a larger room but skip the breakfast Location wise carlyon bay beach is nearby and had lots of nice food options, lost gardens of helligan,eden project, charlestown etc also local

Lovely hotel. Comfortable stay, great food

Loved location facilities all of it

The property is in an excellent location close to the beach. The staff are friendly and attentive, and the cocktails are some of the best anywhere. Our biggest disappointment was the room. It was quite small and there was no air conditioning at a time when the humidity was at its highest. There was a fan but that was useless because it was so noisy. We also reported that the extractor fan in the toilet wasn't working which added to the heat, but it never got repaired. When we left i asked if they had rooms with aircon and was told yes they do have some. When paying over £625 a night for accomodation, food and drink, I would have expected at least that!

Beautiful hotel with a spectacular view of the coastline. Service was brilliant and we loved how family friendly the hotel was. Would happily come again

Always a perect stay, love it here. Comfy bed, great location and great food.

Lovely property. Well maintained, beautiful landscaping. Room was nice, a little warm but hotel provided fans. Would have liked to have planned a spa day, but they were fully booked. Food was wonderful, especially breakfast. View of bay was excellent. Staff were incredible and professional. Lasting memories for our few days we spent there.

Fantastisk flott sted. Utrolig beliggenhet. Hyggelig og serviceinnstilt personale. Stort fint rom.

Love this hotel!

Hotel was excellent

Wonderful!!! Super relaxing; great location, wxcellent food and service was incredibly friendly.

Lovely and quiet hotel with great sea view. The bed was super comfortable and the staff was very friendly! Some interior and the outdoor pool area could be more modern, in my opinion. The breakfast was good, but could have had more options to choose from. Besides that, everything was excellent! Thank you so much!

The staff definitely make this hotel, they were very helpful/friendly/welcoming. The facilities in my room were excellent, however there was a lot of noise from the kitchen/restaurant downstairs- It only bothered me a little. Overall a positive experience.

Great staff and my husband had the best fillet steak he has ever eaten.