던스턴 홀 호텔, 스파 & 골프 리조트

There's a lot to praise at Dunston hall and you'll read about that elsewhere. I just want to point out one defect in the hope that someone at Dunston Hall will see this and take some action to prevent it happening again. We ate at the brasserie on 3 evenings and the cooking was, with one exception, very good. The exception was on the last night when one of my hasselback potatoes turned out to be bad . The attached photo shows how black it was inside. I showed this to the waitress who said she would refer it to the chef. Later on, I asked her about this and she said that the chef apologised and that she apologised too. From the way this happened and was said I doubt very much that the message actually reached the head chef. I wouldn't have bothered so much except that four hours later I came down with one of the worst bouts of food poisoning I've ever had. I I didn't know that you could get such bad stomach cramps from a cooked potato but the Google AI tells me it's quite possible. As well as warning other diners to check the food that they are eating I hope that this message gets through to the hotel kitchen and that they check their potatoes before they are cooked. But other than that I thought that the Dunston Hotel was very good and would recommend it.

Hotel staff reception was very helpful. We could not find the room, staff reception walked with us to make sure we would be okay. After swimming, pool area could do with an update: changing area, swimming area itself. Pool was good. Tried to go for a nibble at the bar, was too late: we got there after 8PM. Sat there with two hungry children, noting could be made or organised. They left us with two hungry children… this could be better! Otherwise we enjoyed our visit!

All the staff were very friendly and the Reception Staff were very welcoming on arrival. The hotel was kept very clean. Our room was well presented with a comfortable king sized bed and plenty of drawer & wardrobe space.

Clean and large rooms. Comfortable beds. Excellent staff, great food. Stunning grounds and house.

Nice stay, hotel exactly as expected

Gelegen in een prachtige groene omgeving is dit een geweldig hotel. Vriendelijk personeel en een prima ontbijt en diner. Goede prijs voor hetgeen geboden wordt.

The whole stay was superb. The room was great, the staff were friendly and attentive. We had two dogs with us and the woodland walk was really helpful. Food was great too. Would recommend.

The hotel is an attractive building set in extensive grounds, with an interesting woodland walk. The staff were pleasant, friendly and helpful throughout our stay. However, there were a few areas where the guest experience could be improved. It took us quite a while to find our room because the receptionist did not give us complete directions, and the signage did not direct guests to the second lift. Later on wemet two other guests who were also lost in the same area, and we helped them find their way. There was also no signage to the breakfast room, and no information in the bedroom explaining where breakfast was served or the serving times. We had to ask at reception. When we eventually found the restaurant, the staff were welcoming and efficient, and there was a reasonable choice of food and drinks, including blueberry and rhubarb juice. The next day I noticed two other groups asking where breakfast was being served, suggesting this is a common issue. On our second day, we were given a leaflet containing a map of the hotel and information such as breakfast and bar opening times. This would have been extremely useful when we first checked in and would have avoided much of the confusion we experienced. Our room had only two electrical sockets, and neither was located beside the bed, which made charging devices overnight inconvenient. As our room could only be reached by using two lifts, we had to use both every time we left or returned. The lifts were very slow.

Amazing setting , very well maintained , clean . Beautiful grounds and terraces . The staff were all very friendly and helpful at all times . I would highly recommend this hotel !

Rooms are like a maze to find around the building. Hotel is ok but not as good as some of the reviews make out. Probably wouldn't book again.

Fantastisk sted. Vi er på rundreise i Norfolk og ville ha en base hvor vi enkelt kunne nå hele området med bil. Det var så bra at vi økte fra 3 til 4 overnattinger. Det er veldig hyggelig personale her og ikke bare er de hyggelig med oss gjester, men også måten vi hører at de snakker til ungdommer på sommerjobb er veldig oppløftende. Vi har spist flere ganger i både restauranten og i baren, og begge kan sterkt anbefales. De første nettene bodde på vi åpent stort flott superior rom i ett av de nye byggene. Det var enestående. Siste natten er i en suite i et ikke like nytt bygg, men relativt nytt og fortsatt høy standard. I sentraleuropa hadde et rom her hatt den doble prisen. Bildene lyver ikke, det er som et eneste stort gammelt herskapshus. Nesten litt eventyraktig.

We were there for a wedding reception and everyone and everything was wonderful! A beautiful old building well maintained and very clean with great helpful staff!

We had a wonderful stay at Dunston Hall. The hotel is beautiful, with lovely surroundings and a peaceful atmosphere. Our room was clean, comfortable, and well-maintained. The staff were friendly, welcoming, and always happy to help. We also enjoyed the delicious breakfast and the excellent facilities. Overall, it was a relaxing and enjoyable experience, and we would happily stay here again. Highly recommended!

Really nice hotel with good amenities. Good selection at breakfast although food was average. Staff were friendly but not particularly quick. We had afternoon tea - was very basic - would not recommend.

We stayed for a short weekend in Norfolk, decided on this stunning hotel. Was welcomed nicely in by the reception desk staff, room was spacious, clean and had everything we needed. Woke up to a lovely breakfast buffet both mornings. The golf course was impressive to see, even though we don’t play it ourselves. Had our final evening at the bar which had lovely drinks menu and bar snacks. Young waiter who chatted with us was so polite and funny. The only downside was that the pool was closed for the weekend, would have loved a dip during this heatwave but nevermind. Would absolutely stay here again for our next Norfolk trip.

Staff helpful lovely room would recommend

No complaints all good very nice stay for us.

Very good

Excellent location, well maintained property, very clean and friendly helpful staff. Will visit again.

Large and well maintained rooms. Kept clean. Staff were helpful and very friendly. Good facilities even if the spa and pool area was a little old and in need of some modernisation