임파서블 모텔

We were passing through York after staying in Edinburgh and found the Impossible Motel. We only stayed for 1 night but the room was great with a really comfy bed and soft bedding. Great location and close to the shambles Q park for ease of parking which was really secure and easy to find. Staff welcoming, warm and friendly and a great ambience. We look forward to staying again when we're in York.

This is a nice hotel, but not what we were expecting. The room was in the vault. It was atmospheric. But dark. The toilet is next to the head of the bed. And no door….. Even with the lights on it’s not bright. Only one key card per room. Which makes it difficult to go out and get stuff as the lights go off….

A very beautiful atmospheric hotel. I recommend

Great licetions, staff were great. Room was pretty dusty, and found a few plastic rose petals. Concered about hoq well they clea.

We absolutely loved it. We stayed in a dungeon room and found it quirky, unique and that was just what we wanted

Hotel very quirky. I had a basement room which was very dark and a little noisy. Room was impeccable in terms of cleanliness and staff simply couldn't have been more helpful. Great proximity to sights and good value for money

The staff were great and they put balloons in our room for my wife's birthday which was a lovely touch. The room wasn't very impressive for the price I paid, it needed a lot of touch ups and wasn't very clean. The bathroom is also tiny. I would have expected a lot more for the price.

Right in the centre of York, plenty of shops etc nearby.

Lots of shops and restaurants near by , definitely clean rooms

A great central location and quiet, very quirky rooms! We stayed in the red room and the large bath was amazing, appreciated the later checkout of 11 as standard. Overall great value for money and would stay again.

Gorgeous room

Lovely room,very helpful staff, great communication before we arrived .will definitely return

Great hotel very modern and unique

Nice room. Quirky

Rooms were insane, not Thor the faint hearted mind as very dark but really funky it your looking for something different. Perfect t location, Pink venue was stunning too. Would love to come back and check out the hot tub room next

The Toilet has no door! It’s pitch black and there’s brick dust everywhere.

Lots of noise from above. Barrels being dropped and moved. Didn’t get a good sleep

We were extremely disappointed with our stay and ultimately had to leave shortly after checking in. On entering the room, there was an immediate and overwhelming foul smell, particularly from the bathroom. We reported this promptly and were told there were no alternative rooms available but that someone would look into the issue while we went to dinner. We waited, but the smell worsened to the point that the room felt unhygienic and unusable — I did not even feel comfortable using the toilet. A member of staff attended and immediately acknowledged the severity of the issue, dismantling the shower drain and attempting a repair involving chemicals and an elastic band. This made the smell even stronger. At that point, we made it clear we could not stay and left the property. We were in the room for approximately an hour only because we were waiting for the promised fix, not because the room was usable. The staff member involved was excellent and should never have been put in that position; however, this appeared to be a long-standing maintenance issue rather than an isolated incident, something that is also reflected in previous guest reviews. For a hotel marketed as “luxury,” and a room described as “Sublime,” the standard was wholly unacceptable. The air conditioning also failed to provide the advertised heating options. Sadly, this was not the experience we expected or paid for, and we would not stay again.

The room was smelly.. Dirty and dark I got the

Great Location situated in center opposite Bettys tea rooms Had to change rooms due to broken toilet seat but staff were helpful and resolved issue No breakfast included but this was a plus as there are so many great places to eat breakfast / brunch only a few minutes walk away