Impossible Motel

Hotel very quirky. I had a basement room which was very dark and a little noisy. Room was impeccable in terms of cleanliness and staff simply couldn't have been more helpful. Great proximity to sights and good value for money

The staff were great and they put balloons in our room for my wife's birthday which was a lovely touch. The room wasn't very impressive for the price I paid, it needed a lot of touch ups and wasn't very clean. The bathroom is also tiny. I would have expected a lot more for the price.

Right in the centre of York, plenty of shops etc nearby.

Lots of shops and restaurants near by , definitely clean rooms

A great central location and quiet, very quirky rooms! We stayed in the red room and the large bath was amazing, appreciated the later checkout of 11 as standard. Overall great value for money and would stay again.

Gorgeous room

Lovely room,very helpful staff, great communication before we arrived .will definitely return

Great hotel very modern and unique

Nice room. Quirky

Rooms were insane, not Thor the faint hearted mind as very dark but really funky it your looking for something different. Perfect t location, Pink venue was stunning too. Would love to come back and check out the hot tub room next

The Toilet has no door! It’s pitch black and there’s brick dust everywhere.

Lots of noise from above. Barrels being dropped and moved. Didn’t get a good sleep

We were extremely disappointed with our stay and ultimately had to leave shortly after checking in. On entering the room, there was an immediate and overwhelming foul smell, particularly from the bathroom. We reported this promptly and were told there were no alternative rooms available but that someone would look into the issue while we went to dinner. We waited, but the smell worsened to the point that the room felt unhygienic and unusable — I did not even feel comfortable using the toilet. A member of staff attended and immediately acknowledged the severity of the issue, dismantling the shower drain and attempting a repair involving chemicals and an elastic band. This made the smell even stronger. At that point, we made it clear we could not stay and left the property. We were in the room for approximately an hour only because we were waiting for the promised fix, not because the room was usable. The staff member involved was excellent and should never have been put in that position; however, this appeared to be a long-standing maintenance issue rather than an isolated incident, something that is also reflected in previous guest reviews. For a hotel marketed as “luxury,” and a room described as “Sublime,” the standard was wholly unacceptable. The air conditioning also failed to provide the advertised heating options. Sadly, this was not the experience we expected or paid for, and we would not stay again.

The room was smelly.. Dirty and dark I got the

Great Location situated in center opposite Bettys tea rooms Had to change rooms due to broken toilet seat but staff were helpful and resolved issue No breakfast included but this was a plus as there are so many great places to eat breakfast / brunch only a few minutes walk away

Gorgeous quirky hotel just a bit of a maze to navigate. Also we were in basement and a lot of noise above. Chairs scraping on floors etc other than that staff cleanliness location etc all perfect.

Staff were very helpful especially carrying our bags to and from our room. The room was very clean and the bed was soft and extremely comfortable. The room was in the basement and there are steps but they are broken up not continuous so weren’t too problematic for some one with slight mobility issues. The music and noise from the bar ended at 11pm and we didn’t experience any noise from outside or other guests.

I was expecting great things from the room and sadly it did not deliver. The plastic plant is in need of a good clean The battery operated candles need replacement batteries and again a good clean The room was tired The shower leaked

The room was in the basement and was very dark, quite quirky but poor lighting and ventilation. The whole hotel is dark inside which leaves you craving daylight and fresh air

Absolute amazing stay . ❤️ loved the rooms we stayed 1 night in the vault ( didnt see the ghost !! ) thankgod! And stayed in the top room with roof top tub 2nd night , the pictures dont show how big the room really is its huge ! Loved all of it do much and the tub is 40c great . Location perfect opposite bettys tearooms 10min walk away from train station would love to book again sad we had to leave , all staff so friendly and happy 😊 and the secret doors are a treat, into the bar and basement 😀