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Lovely building and a very welcoming reception. Room was clean and comfy - no issues at all.

Everything was lovely, especially the breakfast and evening meal with excellent food and excellent service from the very hard working staff. Our room was very good and the hotel and its grounds are beautiful. Our only suggestion is that the house keeping of rooms could be a bit more careful to remember to wash glasses, replenish water and tissues.

Clean well appointed room, friendly staff, good breakfast. Only downside was the room was hot, no ventilation and could not turn down the radiator.

Awesome

Staff were friendly and helpful. The room was clean with a nice view. Loud extractor fan ou

Super comfortable sleep friendly helpful staff, delicious breakfast. Would definitely use again.

Room and hotel were amazing, breakfast was poor, eggs were not cooked properly, the milk was off for the coffee our room was bot cleaned and we had to go and request fresh towels and toiket roll have emailed the property but never had a responce.

We recieved a room upgrade to an exec.and it was a great double aspect room, large and full of character with a vaulted cieling and great bathroom. Room 1.

Lovely stay friendly staff

Breakfast was quite limited and would have like fresh fruit ,yogurt and more pastries. Staff are lovely and made our stay super special. Would recommend the afternoon tea and will definitely go back.

quiet room, plenty of parking, great staff, great food

Wunderschönes Gebäude und Gelände, aber Zimmer ziemlich heruntergekommen und kein 4 Sterne Standard. Zimmer nicht wirklich sauber, dreckige Handtücher. Wurde nicht verbessert, obwohl 2-mal an der Rezeption erwähnt.

All the staff were fabulous, helpful and courteous. I'm a coeliac and the waiting staff couldn't do enough to make sure that what I had was GF, cooked separately, and hot The concierge staff helped immensely, pointing out places to visit as we'd never been to the area before absolutely deserve 5 stars from me for service Room(we were upgraded to a double) was well maintained, clean, and tidy and the nights sleep was as good as at home One downside...... We shared the toilet with a family of ladybirds.........

Room was very cold on arrival. Discovered radiator had been switched off. Room took so long to warm up. We sat in our coats all evening and had to use the double duvet on top of twin beds (2 x single duvets) to keep warm. Room looking very tired, saw sweets on floor and a socket hanging off the wall next to the bed.

Nice clean room, toilet and shower were spotless

On the Expedia web site I selected Classic Double. Expedia siphoned off the extra money and booked a Cosy Double instead. Not only did I get a lesser room, but breakfast wasn't included so we went somewhere else. I complained to the hotel and they showed me evidence of the fraud.

Dinner staff very good

Fantastic service at check-in, explained everything clearly and was very helpful. Room was excellent; comfortable bed, good shower, and great views of the grounds. Meal in the restaurant was amazing; the soft egg Scotch egg starter was perfect! Breakfast was good too; the only complaint I have - and it's very picky - was that they ran out of bread for toast and no-one seemed to notice. But by that point I was pretty full from the rest of the breakfast options that it wasn't a big deal. Will definitely stay here again the next time I'm in the area.

Clean, large, fantastic service

Never complained/left a review before, which for an Expedia Platinum member is saying something. I travel all around the country working remote, living out of hotels, so I know what I’m talking about when it comes to these things. This is the worst experience I’ve had to date. It mostly comes down to breakfast & staff. When I arrived to this lovely property Sunday evening, after some great fun at Chester Christmas markets, I noticed whilst exploring that the breakfast menu had no prices (since I’m remote, a good breakfast is key to starting my day right). I asked the staff member behind the bar of the charge, and got informed that breakfast was included, which made sense given the menu had no mention of any such cost & after a quick Google. I figured I’d give it a go the next morning. Breakfast Monday was both tasty & convenient. There was still no mention of any charge, even after I’d provided my room number (staff intercept you over the buffet for this), which would have been the time to let me know. Since I liked it, I came back Tuesday. Check out day was not so good. Whilst eating my breakfast (inc. mushrooms, I asked for without), I was asked 3x for my room # & finally informed of charges. Not wanting a scene & in a rush, I agreed. Raised at check out, front desk arrogantly pointed to receipt small print I supposedly got months ago (I book lots of hotels), making no apology for their mistakes. I paid in full & left. Won’t be back, advise other digital nomads avoid.