Jesmond Dene House

This was our second stay and equally as good as the first. We didn’t arrive until 12.30am but they were very accommodating of our late arrival. We will be back

The service was outstanding at reception and we got our room early which was really appreciated. Lovely lounge areas for sitting and a nice bar area too. Cocktail of the week was delicious and breakfast was great. Bed was extremely comfortable. Beautiful surrounding area and fairly handy location if you like a bit of a walk.

A quiet & comfortable hotel. Large nicely furnished room overlooking gardens. Attentive & pleasant staff. A welcome oasis in a city.

Very warm welcome on arrival. Spacious room with good facilities. Clean and comfortable.

The property is beautiful. Well maintained and attractive. Staff were pleasant and efficient. Room was superb with every extra you could hope for. Having stayed in most of the better hotels in Newcastle this is a cut above the rest. We have already booked again.

Stayed for our friends wedding. Delightful building in an idyllic setting. Loved it

Place was excellent and definitely will be going back. Few bits of minor feedback. Wardrobes could do with extra coathangers easily rectified. Our room could’ve done with at least one more double power socket. Everything was perfectly clean and amazing to look at but did feel like our shower needed re-silicon around the edges as it was looking tired. Loved what they did for Christmas as well exactly what we wanted place was decorated beautifully Amazing place Wood recommend

Lovely hotel. Helpful and friendly check in staff. Was upgraded to deluxe room which was lovely. Spacious and clean. Comfortable bed and the bathroom was fitted out with a lovely modern style bath tub and shower. Couldn’t fault anything. Breakfast was included in our price and cooked to perfection. Would stay again

Always great to stay here, beautiful surroundings and stunning house!

Lovely hotel, very pleasant staff thoroughly enjoyable stay thank you

Very nice hotel in a great location. Quite difficult to find but the helpful receptionist talked us in and also helped with luggage to our room. Very busy because of a wedding and another big party. Staff struggled at breakfast on Sunday and closed down the buffet before we had been served our breakfast. Housekeeping is a bit sloppy. Two items missing on arrival which reception brought up. Room not serviced until very late on Saturday and staff a bit surly when asked to do it because we wanted to get changed to go out. Not all items replaced on either day. Dirty and mouldy bath slipmat pointed out on first day but not replaced till second day. Needs a good chief housekeeper to keep it tight. Breakfast had a very good choice but some are quite large. Big thick doorstep chunk of brioche with a delicate meal like smoked salmon and scrambled egg is too much. The sausage sandwich would feed you for the day. Good place for hungry people. Overall with a bit of tightening up it is a great place and we would definitely stay again😁

Fantastic location and building in an exceptionally quiet location, however is looking tired internally. The room was ‘de luxe’ and whilst the bed was very comfortable the room and bathroom are ready for a revamp. The shower ran hot and cold and was only suitable for a smaller person and the shower shield leaked. We were awoken at 0600 on Sunday morning by the room alarm, which had obviously been set by the previous occupant and not reset by housekeeping. We had supper in the bar, and whilst I understand there were some functions going on, we struggled to get any staff attention to place an order. When the food and drinks arrived they were excellent. The bill for supper was incorrect with several items added, however this was resolved quickly once I identified the error. We came down for breakfast at 1000 and again struggled to get the staffs attention and there was very little left at the continental breakfast. Once we got the staff’s attention this was all resolved. The coffee was excellent. I wonder if the hotel is understaffed?

A quiet hotel in a nice area. Close to a park and Metro station.

Great service, lovely location

Fabulous very comfortable room. Dining options could have been better.

Hotel room was very good standard and breakfast excellent, but felt there were a few things that needed attention eg The menus for the restaurant in the frame outside the door had fallen and needed to be replaced or rehung. A small job but not a good impression when entering the hotel for the first time. Additionally I had to wait 10 minutes when I was checking out whilst the reception isn’t completed a phone call to someone who was wanting to book a room for a wedding in a years time. She should have said she would call the lady back as she had guests to check out! Finally out on the terrace plates and crockery had not been cleared away which looked a bit shoddy. And there was broken glass there this morning from last night. These are just small things but make the difference between a good hotel and an average one.

Friendly staff.

We have stayed quite a few times at this hotel and always found the staff were one of the main reasons to keep coming back. They are unfailingly friendly, helpful and professional and a credit to the hotel. The breakfasts here also are some of the best anywhere - plenty of choice of freshly cooked food or a continental buffet. Because of the nature of this hotel being a beautiful old mansion, the room you are given can be a bit of a lottery. We upgraded to a suite this time which was in a more modern building at the side and although it was really spacious, one window overlooked part of the car park and the other overlooked the bin store, which was also rather noisy on collection days! The door and windows could have done with a new coat of paint too. Otherwise the decor is lovely, elegant and with a touch of humour in the framed cartoons on the walls. We will be back, but will research the rooms first to choose a quiet, garden facing one!

We had a wonderful stay. We were upgraded to a delux room and appreciated the vegan treats left in the room. The lady on reception was very welcoming and friendly. Hotel lovely. Will stay again.

Loved this hotel. Stayed in a deluxe room in the new building and it was very nice indeed. Reception and dining room staff were first rate and very friendly. Only disappointment was that they had run out of Craster kippers for breakfast.