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Very nice but one window pane was broken so very cold bedroom

We arrived to a freezing cold room and a musty smell. We kept our coats on for a couple of hours while we turned on a portable heater. I tried to call reception to ask if we could change room but could not reach anyone. I then tried to call Hotels.com to ask the same question again could not reach anyone. There was nobody around it is just rooms to rent rather than what i would call a hotel. No bar nowhere to get food. We went out to find somewhere to eat. On arriving back the room was still freezing also the bathroom. We made the decision to leave and go home. I'm very disappointed with this booking and would certainly not recommend it or ever return ourselves.

Absolutely steeped in history

The room was filthy. Big black stains on the carpet. The dust and cobwebs everywhere. The room has not been cleaned and dusted for a very long time. The sink in the bathroom had a white residue underneath. The curtains were not fitted properly and were hanging in an odd way from the rails. The shower door or the shower cubical will not close and was coming off the rail and just hanging on the top wheels. Absolute disgrace. They have ruined our romantic evening. I cried and asked to check out but they told me to contact expedia. We were very tired and decided to stay after all. They offered 100 pounds refund and free breakfast which we exepted but then evening was ruined and we were very upset. Whrn we were talking to the on duty manager the gentlemen was rude and argumentative . we are really in shock how they can let out a property like this. Disgraceful. They are disgrace to the industry.

Tea, coffee available in the room

No reception, no bar, no restaurant no people

Room was comfortable but carpet needed cleaning, cobwebs on ceiling and a dirty cup. We would prefer a staffed reception and maybe a bar/food in the hotel.

Booked the King’s Suite as promoted as the best room and I wanted to treat my husband. One pillowcase was missing on arrival; a mass of cobwebs was directly above the corner uplight; dirty glass with toothpaste ‘dribble’ in bathroom on arrival; one wall light broken; had to go to another hotel nearby for breakfast although this wasn’t clear on booking; there are no staff on site so I had to get pillowcase myself from sister hotel … the room was not prepared properly for our arrival so everything felt substandard … housekeeper apologised and sorted issues quickly but a disappointing experience …

Had to go across the road for breakfast. Bath wasn’t clean….plug hole was dirty. Parking was good.

We had an upgrade to our room for our anniversary, this made the stay really special.

Amazing hotel and the Presidential room was out of this world

When booking, you have the option to leave a message with any requests you may have... which was ignored. I emailed 5 times, got 1 email back I called 5 times, and no one answers. I didn't like the impersonal touch.

Fab stay lovely property with huge character be another level if it was updated but still great

Window in room did not lock, producing a security risk. Bath in advert showed jets, bath was historically not in use for that function. Area around hotel externally was obviously high crime and intimidating. Hotel itself was "o.k" but no bar no food and no interaction Spot lights in ceiling were hanging down giving a paranoid effect of being watched. Minor maintenance jobs not cleared

An unusual place in that it was totally unstaffed, but the access arrangements were fine and the room was comfortable, extremely quiet and exceptionally well provided for. The bed was incredibly comfortable. There was nothing to dislike at all and I would definitely return, but it's a shame that with such nice facilities, ie lounge, bar, etc. the areas are not used

Another great stay, i will be back again soon.

It is a wonderful place. We had the kings room, it was spectacular. It is a bit of a weird check in, you get a code to open front door and then your room door. Breakfast is across the road in the derby hotel. There is a path to the beach nearby. I'd definitely stay here again.

Went to the Langtry years ago for a wedding and thoughts I’d give it a go staying here for work when it came up on here. Wow. I so wasn’t expecting what I got. Was amazing. What a beautiful place. Room was incredible with a four poster (think it depends on which one you book). Was self check in and was messaged a number for the key box. But was easy to do. Place was lovely and quiet, and just so full of history. A real gem amongst all the big modern chains in the town. Breakfast was at The Derby hotel (sister hotel) next door, and I popped over to the bar as well for a drink after I’d checked in. Staff lovely and welcome. Breakfast great. No restaurant for evening meal, but Bournemouth has loads of eating places and there’s Deliveroo! Which I had. Looking forward to staying here again soon!

Very nice hotel within a very characterful property.

There was no point of contact as I wanted to request an accessible room. No one answers the phone or responds to emails I was forced to stay on ,3rd floor with no lift and I'm partially sighted with cancer in my bones. Quite disappointing that I couldn't talk to anyone There are no staff to assist you but the actual hotel is pleasant. The bathroom was pokey and could do with a thorough clean