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No reception, no bar, no restaurant no people

Room was comfortable but carpet needed cleaning, cobwebs on ceiling and a dirty cup. We would prefer a staffed reception and maybe a bar/food in the hotel.

Booked the King’s Suite as promoted as the best room and I wanted to treat my husband. One pillowcase was missing on arrival; a mass of cobwebs was directly above the corner uplight; dirty glass with toothpaste ‘dribble’ in bathroom on arrival; one wall light broken; had to go to another hotel nearby for breakfast although this wasn’t clear on booking; there are no staff on site so I had to get pillowcase myself from sister hotel … the room was not prepared properly for our arrival so everything felt substandard … housekeeper apologised and sorted issues quickly but a disappointing experience …

Had to go across the road for breakfast. Bath wasn’t clean….plug hole was dirty. Parking was good.

We had an upgrade to our room for our anniversary, this made the stay really special.

Amazing hotel and the Presidential room was out of this world

When booking, you have the option to leave a message with any requests you may have... which was ignored. I emailed 5 times, got 1 email back I called 5 times, and no one answers. I didn't like the impersonal touch.

Fab stay lovely property with huge character be another level if it was updated but still great

Window in room did not lock, producing a security risk. Bath in advert showed jets, bath was historically not in use for that function. Area around hotel externally was obviously high crime and intimidating. Hotel itself was "o.k" but no bar no food and no interaction Spot lights in ceiling were hanging down giving a paranoid effect of being watched. Minor maintenance jobs not cleared

An unusual place in that it was totally unstaffed, but the access arrangements were fine and the room was comfortable, extremely quiet and exceptionally well provided for. The bed was incredibly comfortable. There was nothing to dislike at all and I would definitely return, but it's a shame that with such nice facilities, ie lounge, bar, etc. the areas are not used

Another great stay, i will be back again soon.

It is a wonderful place. We had the kings room, it was spectacular. It is a bit of a weird check in, you get a code to open front door and then your room door. Breakfast is across the road in the derby hotel. There is a path to the beach nearby. I'd definitely stay here again.

Went to the Langtry years ago for a wedding and thoughts I’d give it a go staying here for work when it came up on here. Wow. I so wasn’t expecting what I got. Was amazing. What a beautiful place. Room was incredible with a four poster (think it depends on which one you book). Was self check in and was messaged a number for the key box. But was easy to do. Place was lovely and quiet, and just so full of history. A real gem amongst all the big modern chains in the town. Breakfast was at The Derby hotel (sister hotel) next door, and I popped over to the bar as well for a drink after I’d checked in. Staff lovely and welcome. Breakfast great. No restaurant for evening meal, but Bournemouth has loads of eating places and there’s Deliveroo! Which I had. Looking forward to staying here again soon!

Very nice hotel within a very characterful property.

There was no point of contact as I wanted to request an accessible room. No one answers the phone or responds to emails I was forced to stay on ,3rd floor with no lift and I'm partially sighted with cancer in my bones. Quite disappointing that I couldn't talk to anyone There are no staff to assist you but the actual hotel is pleasant. The bathroom was pokey and could do with a thorough clean

Excellent property. Have been here before

Always enjoy our stay here

Wouldn’t stay again. Lack of any basic services. Stained & dirty room and reminded of well used brothel. One towel although we were 2 of us staying. No staff available.

Beautiful building and lovely room . Handy to have on site parking, faciluties in room more than adequate, nice and quiet

Gorgeous building nicely decorated. We loved the lounges. We reported a faulty bulb which was flickering and the extractor fan not working though neither were fixed during our 2 night stay. One of our pillows was filled with foam pieces and was very lumpy. Our room was small but adequate. If we were staying longer i would opt for a larger, luxury room. We locked ourselves out one night but called the emergency number and he came out and let us in then gave us a bottle of wine because we couldn't open the one we'd brought - no corkscrew. That was a lovely gesture. However maybe they should give couples a key each. We felt that thete should be a bar. Free teas and coffee and biscuits were great, though. Breakfasts across the road were good though could be hotter. It was a gorgeous room to eat in. Extra knives are needed for toast. Finally they really need to sort out the blocked gutters as water ran down the outside walls and dripped noisily. It will also damage the building. We would go back there though, a lovely base for a holiday within walking distance of the sea in a nice area.