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The staff are so friendly and helpful it made our stay good. Hotel needs an upgrade as it is not in line with 3 star Breakfast was cold, which was disappointing as I’m sure if it had been served hot it would have been very good.

Breakfast was fresh and warm, the parking was easy and safe

Room was really dated and tbh grubby. Bath rusty, shower dripped constantly, towels stained and off colour, duvet cover had big tear in it , top shelf of wardrobe had loads of sweet wrappers

Staff were excellent in helping out with multiple things. Building is beautiful, but rooms are unfortunately tired. We had to swap rooms due to shower issue - but as said, staff were fab with this. Breakfast good, and our booking (at a sale) was good value for money

Lovely hotel, friendly staff and a relaxing atmosphere.

The room they put us in had black mould all around the windows and up walls... The room was so run down it was drab and looked nothing like the pictures. It was also not in the main building and up about 7 different staircases and through so many doors when we had a baby and lots of luggage with us. Asked to changed room as I wasn't staying in the first room full of mould with a baby. They did change it but no apology or help moving.. or nothing for inconvenience. Man on reception desk at evening was very bare minimum and took all his effort to speak. Breakfast Very average... No veggie options on Sundays on cooked breakfast yet pay full price How this hotel has that many stars is beyond me. The room

Good overall hotel, gym provides for a good workout. Breakfast freshly cooked with good options. Rooms dated but overall a pleasant stay

Staff were lovely, room was very big, clean and comfortable food was lovely. The only negative I have, is the shower was cold and it didnt heat up despite being on for a while.

Lovely comfy room in the main building. Staff were friendly and helpful. Beautiful surroundings. Dinner was good but the only downside was the scrambled eggs were very cool on arrival to my table at breakfast. But I’ve stayed here before and would stay again.

Dropped something under bedside rable, picked it up was full of hair and dust. Back of bathroom door full of dust and dirt in the panel.

Great rooms and Communal areas, very comfy bed

Having read some dreadful reviews, we were really not looking forward to our stay here. We had booked a suite through Expedia as it was only slightly more expensive than a regular room, and were so glad that we did. Ample free parking and after a lovely warm welcome, we were allocated the Bronte suite which is in the original, main part of the building. Room was huge, bedding was crisp and clean. Bathroom looked to have been recently renovated with a huge shower and was spotlessly clean (other than for a layer of dust on the panels behind the door). The Elemis products were wonderful. Plentiful tea/coffee sachets. My only recommendation to the hotel would be to make sure that cleaners pay attention to dusting. Whilst the obvious areas like bedside cabinets and dressing table were dust-free, the tops of the leather chairs were dusty and there were a couple of cobwebs behind the bedside cabinet (which I discovered when I plugged my phone in). The breakfast buffet was plentiful with hot and cold choices. The coffee was from a urn and was undrinkable...a coffee machine which offered a variety of coffees would be preferable. Its a wonderful old building with many lovely original features. We thoroughly enjoyed our 1 night stay and would stay again. The staff are clearly working hard to rebuild the hotels reputation and were very friendly and welcoming.

Breakfast menu advertised Salmon and award wining black pudding - There was none. - Instead there were cold serving plates (I mean ice cold), lukewarm sausages and bacon, over cooked tomatoes. - Staff friendly as ever but breakfast let in down - Last time cooked to order - Will not stop again when average and £100 per night.

Beautiful breakfast very good variety! Polite friendly staff Would stay again 😊

The room was clean and had everything we needed. It was very quiet and we both had an excellent nights sleep on the very comfortable bed. The lounge bar was very nice and we had a lovely meal, we had a dog with us so could not eat in the main restaurant but the lounge bar was lovely and it was certainly no hardship eat there. The staff were all so pleasant and helpful and it made for a most enjoyable stay.

Room, cleanliness, dangerous electrics, dirty bedding etc etc

The room was very cold and dusty. I asked the reception staff if it was indeed a delux room. They said it was, I said it did not seen very delux to me. They did not reply.

Yes

Great staff, charming place, good breakfast

Staff were friendly but the hotel itself needs some serious TLC. Our room was in an annex, cold, dark & shabby. The worst experience about our stay was the noise from both neighbouring rooms with guests talking, laughing, banging about until 5am, making it very difficult to sleep. I have never stayed in a hotel where the bedroom walls are so thin, you can hear everything in the next room. I am actually deaf, wear hearing aids and i could still hear the noise they were making at such a late hour! To add to this unpleasant stay, was the strong smell off weed in the hallway which seeped into our bedroom, even in the morning. The hotel bedroom didnt have a telephone so we were unable to report this disrespectful and antisocial behavior to the reception. Certainty won't be staying here again or recommending to others!