머큐어 박스 힐 버포드 브리지 호텔

The reception area has clearly been refurbished, unlike the rooms and corridors which need some serious TLC. The staff are so helpful and friendly. Parking costs £10 per day which given the hotel is somewhere people drive to is basically a way of charging less for a room and making it up via the parking charge.

Abysmal experience. We booked this hotel for the sole reason that it was advertised as having air conditioning, only to find that when we arrived there was none. The property is also in a serious state of disrepair with mould in the bathroom and damp on walls and carpet. On top of this, the pool was so full that it was impossible to get in, given that the hotel allows non-guests to use it. As my partner is pregnant, and due to the extreme heat, this property was not safe to stay in and we immediately spoke to reception and Hotels.com to request a refund so that we could move to a new hotel. We were assured by the receptionist that this would be provided in the next couple of days, and after speaking to Hotels.com they confirmed they would also pursue this with the property. However, once we left we were informed that we would not receive a refund. Avoid this hotel at all costs. There are many nicer hotels in the area for the same price or less, who do not lie about the amenities they have.

Had a room change after the first night Noise from the nearby motorcycles meant that we couldn’t sleep The second room was much better in location and size and the air conditioning was better as it was very hot weather Location for getting around was the main reason for booking this hotel

Lovely hotel and helpful staff

Good clean property

Hoped to use the pool before check in time but was told it was too busy on a very hot day This was because the pool is basically a public lido. It was absolutely packed with people and children. Couldn't get a sun lounger and no towels available. Room very dated furniture and stained carpet. Ordered a pizza, which looked like it had been done in the microwave. Staff unhelpful Definitely not 4 star hotel, more like 1 or 2. Had to pay for parking. Not a relaxing stay at all. Would not recommend

The food was excellant, however outside noise from motorbikes was not great.

This hotel was in a beautiful location with stunning grounds (which needed a bit of maintenance). the bar, reception, restaurant & seating areas within the main hotel were beautifully updated but I stayed in a room out the back in a separate wing and my patio door was broken and could not be locked so i had about 1/2 hours sleep - worrying about someone coming into my room. This whole block needs serious renovation. All in all though the room - even though it needed a complete update, the bed was comfortable and the linen on the bedding was lovely. Lovely meal in the restaurant & the breakfast was delicious

The ‘mandatory’ online check in and codes for bedroom doors were a bit of a faff but the hotel has been significantly upgraded and the decor is very tasteful.

I feel this hotel has just changed management. For the price we were charged it was very tired, carpet stains in corridors, buckets to catch leakes. The room was spacious but needed a deep clean. We were charged £10 for the car park. We had an evening meal that was presented and cooked well. My portion was very small. Breakfast was average. Staff were very kind and welcoming.

Good all.round hotel for exploring surrey hills

Parking charges are misleading. “Additional charges for parking may be applicable” is very different from not having their own carpark & having to use the public carpark opposite the hotel with charges starting from £10 for overnight & getting ridiculous when you stay longer. Payment is taken by hotel in reception. The room I stayed in faced the road. Large clean room with the strongest water pressure I’ve come across in the UK. But the traffic noise from the road was off the scale. No double glazing, busy road, very close to the roundabout and next to a bikers pub. It was too noisy to follow a phone conversation or watch tv, never mind sleeping. The staff were lovely.

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As a single woman travelling alone, I rarely feel unsafe in a hotel, but unfortunately at this hotel I did and I never leave negative reviews. Upon arriving the reception area had a few Eastern European men ‘mooching’ about, there was nobody on reception to greet me, but knowing this is a check in remotely hotel that was fine, had it not been for the men hanging around the area. My room although clean had a horrible smell and the balcony door was unlocked. I had a terrible nights sleep, not just because the bed is so hard, but I woke at every noise thinking someone was entering the room. At 4:45am there was a few knocks on my door - I don’t know if this was a room mistake, but just added to my concern. There wasn’t any mention of having to pay for parking onsite, so was annoyed at having to pay £10 to park overnight- especially when in the morning I could see I could have parked outside the hotel for free. I have since read that this hotel is/was housing asylum seekers, so if you’re a lone woman travelling alone; I would avoid - equally if you don’t want to sleep on a rock hard bed avoid.

We stayed for 30 mins and checked out the room was dirty cold and depressing

Room clean, bit small but ok for one night.

Room was good . I think window sills need a coat of care in room 207

Friendliness and helpfulness of staff. Excellent food.

Room for as perfect, staff helpful excellent

Wet clean room. Quiet. Great beds. Friendly receptionist. Great value