몬트칼름 로열 런던 하우스, 런던 시티

전반적으로 만족합니다 공간도 생각보다 넓은 편이었고 잘 쉬다가 갑니다

There was no milk provided in the room. For the breakfast, they forgot my bacon, the beans were very watery and alongside the toast were unfortunately cold. They also forgot my partners coffee. The spa was lovely though.

Excellent staff and facilities

Such a great hotel, will return for sure.

It is a nice hotel. The staff are friendly. However, it is not a 5 star hotel. The staff are not professional enough and things do not work properly. It is a tired four star hotel at best. The welcome was chaotic - with the staff not able to organise queues so the whole situation became uncomfortable. The rooms are old and need modernising. At breakfast - the person seating people was stressed and panicked. There was a 10-15 minute wait for coffee as their machines weren’t working but this was not told to us until we asked where the coffee was. The eggs Benedict was awful (see photo) - the muffin was rock solid and the sauce was anything but luscious. It just seems that they need to provide more staff and train those staff in proper customer service. If you want a nice hotel this is fine. If, however, you are looking for a luxury hotel - this is not for you.

Excellant range of facilities onsite. Comfortable. A quality experience.

At check in they reserved a deposit of £200 that they claimed they would release after check out. They never released it, and will not answer my emails about it.

Good check in, friendly, room good size modern and clean, bathroom decent size with good shower. Breakfast the best I've had at a hotel.

Expected more

Clean and pleasant. VIP offer was not provided

Very hospitable and welcoming.

Loved it!

Another great stay. Short wait for check in given prosecco for the wait. Given an internal facing room with loud generator noise, raised issue and immediately offered new room and assisted to the new room by Daniella and Selina. Perfectly clean and comfortable.

Great place to stay overnight in the City. Friendly and helpful team, good facilities and lovely and quiet despite being right in the centre. Good restauarants and bars nearby too if you don't want to use the hotel's.

I visited with my 10 year old daughter, who had the best time. Staff made extra effort to ensure that my stay was special for me and my daughter.

I booked 2 rooms for myself, my partner, my grand-daughter and her partner, as they had organised a day and night out in London. It’s about a 15 minute walk from London Liverpool St station so not far to walk. I’d requested if one room could be available a little earlier than check-in time and they organised it perfectly. It is a beautiful hotel and the rooms and bathrooms are of very good quality. The beds are sumptuous and exceptionally comfortable, we all commented on what a good nights sleep we’d all had. The breakfast was fantastic, not only was there an extensive range, but you could also order hot food to be freshly cooked plus, if you were extra hungry you could go back for more. It was incredibly relaxing to stay there, all the staff were exceptionally kind, helpful and polite. I would thoroughly recommend the Montcalm hotel and would definitely stay there again.

The Hotel was overall impressive. The low score for "staff & service" is purely aimed at the experience we had at the Restaurant on the 10th floor. Overlooking that experience i would recommend staying at this hotel to others.

Great

Great service from checkin to concierge, to bar and breakfast. Room really nice and clean, also well maintained. Will be back again!!

Good clean hotel the massage was amazing and very close to other key places