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Very friendly staff. Amazing lovely hotel. Very open and relaxed, outside is a nice area to sit and has an area where they have games / activities which is great. England were playing and they’d set up a conference room with a screen. Dinner and bar area clean. Dinner was great. We don’t have breakfast. Room was a suite which was lovely. Only downside is no aircon nor a fan so it was very hot in the room. Overall great stay but if you can ass fans to rooms it’d help.

Nice hotel, staff were great. Room was fine. The pool was nice but they had run out of towels because it was so busy but we managed to get some eventually. We had a good one night stay there. Didn’t have breakfast. It’s a big hotel with lots of rooms.

Great room, friendly staff and an excellent breakfast. Only gripe was the shower pressure!

Friendly staff, excellent singer in bar area and lovely grounds. Rooms spacious and generally well maintained but bathrooms would benefit from updating. Attic rooms would be more comfortable if they had air conditioning.

Spa was great hotel was great but unfortunately our upgraded spa bathroom was bad the spa bath stank really bad of rotten eggs when the jets were switched on and the all singing and dancing shower didn't work only the small detachable shower head worked

The Hotel is set in lovely surroundings. Swimming pool is excellent. the room was small and a long way to walk to get to it. We had a large room facing the front gardens last time and prefer that even though it is a bit dated. The fried eggs they brought out for breakfast fresh from the kitchen were cold not certain how that happened.It was as if they came from the fridge.

I always like the stay in the old house, great authentic rooms with great views, once again, fantastic. The staff are always happy to help plus the electric charging (when a petrol car isn’t blocking it) is a desirable attribute to a long journey.

We had a lovely family stay for an early birthday present for my husband. We booked breakfast and added on the 2 course dinner. I booked my husband a massage and we used the swimming pool. Staff were friendly from reception to the restaurant. Great facilities we would book again. Highly recommend

Excellent all round, would recommend.

The staff at this lovely hotel were lovely and friendly. The room was spacious, Clean and modern and loved it. The swimming pool and amenities were fantastic as well. We ate at the bar which was tasty and enjoyed the bar area for some beverages. We also visited Beamish which was local to this hotel.

It is a beautiful place gorgeous grounds very relaxing been several times hopefully many more

lovely hotel, plenty parking spaces, will stay again.

Our room was really dated. Wallpaper and walls bashed and marked with what looked like mould on the ceiling. The bathroom sink and shower/bath wouldn’t drain away the water. The beds and pillows were really hard and uncomfortable. Generally just in need of an update and refresh

This is a busy family and pet friendly spa hotel. The car park can be a long walk round to reception and they don’t advertise the short cut. The hotel was clean but the outside benches and furniture was mixed. Some benches had lots of bird droppings all over them and in emptied ash trays with water tide marks. The music outside was unnecessarily loud. The food and staff hospitality was very good though! With a cleaning and repair regime for the outside, it would be 4 stars.

The hall is beautiful with nice gardens and lots of character. Unfortunately the spa was very full and therefore not enjoyable and we had a terrible nights sleep because there is zero soundproofing, we could hear everything from the room above us and any movement in the corridor. I particularly loved our characterful room and view and the surprise jetted bathtub, but even though we turned the radiators off the large pipes throughout the room were still providing too much heat so we had to leave the windows open. It is a shame as the staff were wonderful, breakfast was good with lots of choice and the building really is stunning.

Gorgeous stay, food was lovely, great spa very nice time

Beautiful property. Pulling in the drive is stunning. The interior is well decorated. The building itself is obviously older and it shows in certain areas: the toilet was unreliable, small cracks, bit of discolouration on tiles, and the pool floor isn’t sealed well so it has bumps and bounces. The room we booked for a family was perfect. The separation wall made the room feel much bigger and the kids loved having their own space. The TV selection was very basic and the TVs themselves were very slow. The staff were all wonderful and very helpful. I did have to ask a lot of questions as some information wasn’t given initially but it wasn’t too inconvenient. The swim times for children was a bit annoying because we had to plan our day around it but I understand why they’re in place. We just would have liked a bit more freedom to choose when we wanted to go rather than set times. The bed we had wasn’t super comfortable, the mattress slanted on the edge. The pillows desperately need an update. They were very flat and offered no support. However the kids single beds were comfortable for them. The restaurant menu looked good but was expensive so we chose to eat elsewhere. Except for dessert which we did get through room service. The sticky toffee pudding was top 3 best we ever had. The grounds are vast and great for a wander. Overall, good stay. We would stay again as the experience itself outweighed any issues we had.

Food excellent and the staff on the front desk were top notch.

Great hotel with lots of activities for the kids. Gym was huge with lots of equipment and classes. We had a family suite which was huge with separate bedrooms for kids and adults. Only small let downs were the shower pressure being terrible, hotel was super hot even though it wasn’t a warm day, but the did provide us with fans. Breakfast had a great selection but gluten free options ran out quickly and weren’t replaced.