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Stunning hotel, stunning location, we loved our stay and can’t wait to go back! Only very small issues be nice to allow pool use after checkout for kids on weekends as my son was really upset as they said we couldn’t . Breakfast buffet lovely - cooked breakfast random - husband asked how he’d like his eggs with his full english and asked for scrambled eggs. He then asked if he could get his bacon crispy and she said of course….he then only got scrambled eggs and bacon 😂. I asked for French toast without anything on it and got French toast with everything on it. Communication issues lol. Quite funny really.

Relaxing stay, very happy with the room and excellent breakfast.

Breakfast was cooked to order and was excellent.Yes it was pet friendly

Great welcome from staff, very friendly and great tips about the area. Room modern and clean with tasteful bathroom and furnishings.

Staff Amazing food great

Hotel was perfect, would definitely recommend for anyone looking for a relaxing break

A fabulous stay in a beautiful part of Britain.

Spa was amazing and so were the gardens. Some of the staff were kind and some others were very unhelpful and acted as though clients were a bother. Very difficult to get a taxi so best to have your own vehicle.

Brasserie lovely and food great, location great and really smart. Unfortunately we felt underwhelmed for the price we paid, prices are similar to that of rudding park and sadly it just doesn’t match. We were waiting over an hour for food in the pizzeria, which seemed to prioritise takeaway orders and then I was ill in the night. The staff on reception were helpful and it was nice but standards fell short and there were niggles throughout such as room issues, only being allowed one fan, blind being broken. Maintenance did come but blind still wasn’t fixed.

The hotel was in a beautiful setting and really well decorated. Location is great and just a nice half hour walk to Whitby town. Staff were super helpful and friendly- particularly in the beach house and in the spa. The restaurant was ok. Food an bit overpriced and service wasn’t amazing- such as forgot our drinks a couple of times times and wine came after finished meal. Didn’t try food in beach house but looked nice. Opted for an outside bath room but water would only reach Luke warm, told It was a safety measure but indoor bath was the same. Spa was really nice and relaxing and as it was small it kept it quite peaceful until lounger ‘time-slot’ change and lockers/changing rooms were very busy and there was a queue . Weren’t made aware at booking that if you book with Expedia you’ll have to pay £45 each to use spa and need to book in advance to reserve a lounger- but definitely recommend doing in advance otherwise hardly anywhere to sit! Room change over made a very weird decoration/shape with our jeans which was quite odd and not appreciated.

Ultra efficient and friendly staff.

The bedroom was immaculate and the breakfast was great, faultless. The area that could be improved is in the spa, and more specifically the restaurant attached. There is a clear issue with staffing, not enough and very new ones not being prepared. During my spa 'experience' I was sent into the restaurant to then be ignored for a good 30 minutes. The one girl in there was apparently not aware me and others were waiting to order food. When it came, the £20 udon noodle 'main' was literally just noodles with a few bits of red chilli and about 1 runner bean. No protein at all. You get £25 to use on the offer, tricky to cover a decent meal and a drink with this. Spa loungers were reserved for you with a little name tag, but had soaked coverings from previous guests. Already looking tired. No staff poolside if you want to order a hot drink etc (there used to be when it first re opened). I felt sorry for the girl in the restaurant, she said it was her first day. She didn't seem to have a clue. Bad service and a lack of it let's the spa down. Crazy when so much has been invested initially in refurb

We love it here. The local area and surrounds are stunning. The hotel and grounds are lovely, the rooms have comfy beds and pillows. The staff are very warm, friendly and efficient and the food onsite, very delicious. Thank you for another wonderful stay.

Lovely spa stay. Rooms clean and well kept. 2 restaurants, both a bit pricy for the quality of the food. Food was good, but not so good I'd be back for the food alone at that price. Spa treatments were excellent, but again definitely on the higher side. If you don't book directly with the hotel they add an extra £45 per person to use the spa for 2 hours!! It is a great place, but unfortunately I feel like they're trying to claim back the money they have invested into the hotel too hard and too quickly. It's a bit obvious with the high price points and extra charges which makes it all a little less appealing for me to return. Also if i'm paying £18 for a cocktail, I don't expect the bartender to tell me he has never made a margarita before!

Clean rooms with attentive staff, excellent breakfast.

Lovely pet friendly room. Staff very helpful and courteous

upgraded to a suite beach house sandsend excellent thank you.the brasserie food we thought was overpriced for instance we had chicken kyffs compared to a meal deal from m and s at £15 for the same meal which also included veg and a sweet.the staff were very helpful and friendly.

Amazing overnight stay here. Room was very spacious and comfortable. Staff were very friendly and professional. Food at dinner and breakfast were delicious. Our waiter, Cai, was outstanding. Beautiful grounds. We were sorry not to have stayed longer. Highly recommend.

The room was very comfortable and the staff very friendly . Breakfast was good but the evening meals ( both pizza and the main restaurant were disappointing and a bit expensive for what we got ) . Also the water temperature for the bath in our room was not hot enough - the shower was OK but not for a bath .

We had a two-night stay in the beach house. While the room itself was acceptable, on closer inspection the bathroom did not appear to be thoroughly cleaned. In general, the attention to cleanliness in the main areas of the hotel also seemed lacking. During our stay, we experienced a few maintenance issues. The hot tap in the outdoor bath leaked when in use, and in the room both the TV and lamps flickered intermittently. Although breakfast was included, I was disappointed to learn it was served at the main hotel, approximately a four-minute walk away. Unfortunately, we had to make this walk in the rain, and were only offered a buggy ride on the return journey. Finally, I feel that guests paying to stay at the hotel should have access to the spa facilities included, rather than being charged an additional £45 per person.