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The room was very clean and the staff helpful.

Very central, parking easy on road cross to cathedral. Fab view of cathedral from breakfast, ate dinner in the Italian in the ground floor - very nice.

Parking was as advised, it is Salisbury you have to contend with that. Thank you.

Great location. Everywhere is very walkable. Wide range of shops and restaurants. The Gatehouse is unique and charming. The hotel staff are very nice and accommodating. Great value for money. Beds comfortable. Room very clean. Overall a great experience and the city of Wells is a must-see

A charming hotel in a lovely area. Staff were attentive and friendly. Restaurant had incredible food and ambience. I booked a single room which was fine. It was quite dusty in the room, notably on the top of the wide picture rail going around the bed. I only noticed when settling down to bed, I’m sure staff would have cleaned otherwise. The corner the bed was in was also a little dark and dingy and pillows were naff. Can hear other guests quite clearly particularly when they are coming up the stairs. Steep stairs up to the rooms. Beautiful view out the room window and good shower and bathroom. Would stay again but in a different room. Worth noting as well that hotel is unmanned overnight. Staff leave the restaurant in the late evening and there is no staff in until 8am ish. There are emergency numbers but worth knowing for safety and security.

Stayed here for one night, staff were all very friendly and helpful, nothing was too much trouble. We stayed in room 2 which was at the front. Lovely big room with 4 poster bed. Very comfortable and clean. There are lots of hotels in Wells but I’m glad we chose this one.

NO PARKIING Despite not being able to reach the hotel because of a road block, not being able to speak to anyone when we phoned (and we tried several times), being offered parking options that were not available or impractical as a stop from our check-in to check-out, meaning we had to carry our luggage through town from Waitrose long-stay car park, no reception staff for most of our stay and not being able to get breakfast in the hotel, we actually liked the place. The location is ideal for visiting the cathedral and also for excellent restaurants and coffee shops. The passage to our room felt a little like a worm hole; it goes in all directions at rather curious angles. The room offered a view across the green to the cathedral. The clock chimes every quarter; you’ll hear it if you’re awake but it didn’t keep us awake. WiFi in our room was only 6mbps down at best – but even if there a WAP on our floor, the thickness of the walls meant it would have struggled. The bathroom has a bath and a hose with a shower head but no shower. Hot water supply is good. The room had a nice feel about it. The building is definitely old and the hotel has an eccentric charm. We’d stay there again, if we were not driving.

Hotel facilities only open Monday left to our own devices Tuesday and Wednesday. No breakfast available.

Excellent small historic hotel facing Weeks Cathedral. The view of the Cathedral from my bedroom was magical. Nice breakfast and very friendly staff

Very characterful, great restaurant, really good food. Doggy friendly.

We loved our stay at the Ancient Gatehouse. It is just that, ancient and charming. The room was lovely and had a nice clean bathroom. We were fortunate to have a room that looked out over the green and had a view of the cathedral. There is no air conditioning. Very few places in the UK or Europe have AC, these are old buildings. There was a fan and large windows which suited us perfectly. The hotel has an excellent Italian restaurant where we ate dinner. We stayed only one night, but we will definitely return in the future.

Lovely room in an interesting building in the heart of Wells. Friendly staff.

Friendly and welcoming - we enjoyed our visit to Wells itself very much indeed. It was our second visit to this hotel and we would certainly choose it again!

Excellent location in a charming city

An old character building which has a very modern feel to it. Excellent

Cleanliness and laid back feel about the place.Very good value for money

Ancient building, lovely hosts, excellent Italian restaurant. Room was clean and tidy in this 400 year old building. Breakfast room looks onto Cathedral green.

All went fine

Lovely stay with an excellent welcome from very attentive hotel and restaurant staff. Room and bathroom was a bit smaller than I expected, and could do with a bit more modernising, TV was very small and floors quite uneven and creaky. But that kind of added to the atmosphere of an ancient gatehouse. Next time I would request a room with a view of the cathedral as I think these must be more spacious.

Room was in need of updating, carpet was dirty. Staff were pleasant, but failed to tell us that they were not open on the day we left so no breakfast would be served. We just left our key at the closed desk. The restaurant looked very nice, but didn’t get a chance to try it.