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Lovely stay for friends wedding. Food was great and staff friendly and helpful. Very comfortable surroundings in lounge area and bar/restaurant. Will definitely stay again.

A lovely hotel right in the heart of the town. Very good customer service. Be warned that there are steps throughout the building which made it tricky for our aged parents however we managed to change their room to one without steps to the bathroom with no fuss. Bar service was excellent, we didn't get to down there but the food looked great.

From the gorgeous hotel exterior as you walk up to it, to the incredible interior, wonderful staff and beautiful room...where to start! The hotel itself was incredible wherever you went, with fantastically friendly and attentive staff everywhere you looked! The Eaterie restaurant, the bar, lounge and even The Vaults for a brilliant Sunday Lunch were terrific as well. To top it all off, the room was absolutely perfect as well! It is a very easy decision where to stay when we come back to Bury St Edmunds, and it is right back at The Angel Hotel every single time! Stunningly brilliant stay!

Very friendly staff, our room was spotless, excellent location. Nice breakfast. Will definitely be coming back.

Fabulous service the moment we got there. Attentive staff, lovely surroundings, and atmosphere.

Excellent, friendly service. Very good food. Altogether comfortable and relaxing.

Beautiful decorated hotel. The staff were welcoming on arrival. We had lunch, dinner and breakfast there and each time, the food was lovely and staff were attentive. Reasonably priced as well. The room was clean and accommodating although very warm room!

Excellent hotel in a great location. The only let down was the rock hard bed.

great location

Very friendly and courteous staff. Quiet room. Central location.

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Excellent service. Staff couldn't do enough or be more polite. Good food. Clean and classy.

Superb position in middle of town but overpriced. Room and bathroom All extremely clean and comfortable but devoid of any individuality with no decorations. Charles Dickens stayed here.

The staff were fantastic they couldn’t do more for you.

Very comfortable, spacious room and friendly, helpful staff. Great central location. Breakfast was very good but though I’d suggest they change is their breakfast bacon supplier - it was fatty and greasy. I’ve stayed at The Angel a few times now and each time it has been a very pleasurable experience.

This is our second stay at this property and really enjoy the location and convenience to the Abbey Gardens and town Centre shops. Rooms are clean and comfortable. Would highly recommend.

They handle the challenges of limited parking very well. Charming and v helpful and responsive staff. Fantastic breakfasts, lots to do within hotel and nearby. Great location. Will go again!

We stayed in an angel classic room. After much excitement at staying at the Angel, at the price point they charge rooms I found the room to be uninspiring, tired and reminding me of a budget 1980’s hotel, no fridge, the bed was uncomfortable, the wall was damaged and left unrepaired. Overall very disappointed. We stayed in a hotel in Cambridge the night before, the price point was more than £60 less than the Angel with a city centre location, the bed was comfortable, the facilities great, ironing board, iron, fridge all included, decor of high standard. I guess I was swept away with their website pictures! The staff were friendly and helpful, the public areas are lovely, the location is perfect and parking a bonus, although charged for.

The interiors of the bedrooms are hugely outdated and in dire need of remodelling. Extraordinarily beautiful building with premier inn bedrooms. Bar quite cool and lovely staff everywhere but the room hugely let the place down.