더 크로스웨이스

I paid for the honeymoon suite but was given a different less special room without explanation.

My colleagues and I used the Crossways Hotel as a base for three days. We were so impressed by the quality of the hotel in terms decor and furnishings. In addition the food and service was excellent. I am happy to strongly recommend this hotel

Nothing required to make the stay better. Even did our laundry.

Stayed at the Crossway which is in a small village near Shepton Mallet. Lovely hotel and lovely, friendly staff. Very nice food and convenient for Wells, Shepton Mallet and Glastonbury

Friendly staff, good food, clean comfortable room

Room was lovely, four poster bed was so comfy and the corner bath was delightful too! The food was also very tasty, definitely recommend this hotel if you’re in the area

Lovely big room. Comfortable and very clean. Great hospitality

Amazing, great room and staff. Food and service couldn't fault.

Fantastic stay over Christmas. Made to feel very welcome, fab staff and good food. Lovely big room

Lovely hotel only issue is the door to the room rattles every time the door in the hallway is opened

Totally unacceptable from this hotel. We had booked to stay with a 6 year old child and was informed a function was happening at the hotel on the night and everything would be done to keep us away from the noise of the function. We accepted that a bit of noise is tolerated. However on checking in and being given our room key we were right by the main stairwell and directly above the DJ's speakers for the Christmas party that was happening. the noise in the room was totally unbearable even with ear plugs in as the speakers were right under the bed the music could be heard as clear as being in the actual function room. We spoke to the worker Hope who was very apologetic and accepted the noise in the room was very loud but there were no other rooms available and she was unable to assist in cancelling and refunding for the booking and I would need to speak with the general manager regarding this. We informed Hope that we have a young child and it was too loud at 2030 hours to stay in the room and it would only get louder as the party were still eating their food and singing and shouting was only going to make the noise even worse. This was at 2100 hours and we had a 6 year old child with a Christmas family trip booked for the next day and was already tired after travelling for 4 hours to get there, I had to book another hotel as staying was simply not an option. General manager was shocking saying I would have got 8hours sleep and would not refund. Shocking from everyone involved

Lovley, spacious room. Quiet and homely.

Lovely stay for my friend and I, room was clean and cosy and the location was lovely and rural.

Quiet rural setting but beware the roads are narrow.

Beautiful hotel, loveky rooms, friendly staff.. a little in the middle of no where, but ideal for a calm chilled get away.

Really nice country setting, friendly staff, great breakfast

Like dtaying would dtsy again

A really lovely hotel with friendly staff. We had an executive double which was a good size with an excellent bathroom. A big bath which was very welcome. The location is quiet with some lovely country views. There is a spacious outside terrace perfect for catching a sunset. Breakfast was also enjoyable. If travelling by car this is a perfect base location.

Great hotel, well located to explore the area

Great stay good food