I paid for the honeymoon suite but was given a different less special room without explanation.
G
출장
10.0
/10
20주 전에 리뷰함
Hotels.com verified review
My colleagues and I used the Crossways Hotel as a base for three days. We were so impressed by the quality of the hotel in terms decor and furnishings. In addition the food and service was excellent. I am happy to strongly recommend this hotel
Nancy
여가 가족 휴가
10.0
/10
20주 전에 리뷰함
Expedia Group verified review
Nothing required to make the stay better. Even did our laundry.
Gareth
10.0
/10
22주 전에 리뷰함
Hotels.com verified review
Stayed at the Crossway which is in a small village near Shepton Mallet. Lovely hotel and lovely, friendly staff. Very nice food and convenient for Wells, Shepton Mallet and Glastonbury
Eileen
여가 가족 휴가
10.0
/10
22주 전에 리뷰함
Expedia Group verified review
Friendly staff, good food, clean comfortable room
Phil
10.0
/10
24주 전에 리뷰함
Hotels.com verified review
Room was lovely, four poster bed was so comfy and the corner bath was delightful too!
The food was also very tasty, definitely recommend this hotel if you’re in the area
Helen
여가 파트너와 함께
10.0
/10
24주 전에 리뷰함
Expedia Group verified review
Lovely big room. Comfortable and very clean. Great hospitality
Steve
출장
10.0
/10
25주 전에 리뷰함
Hotels.com verified review
Amazing, great room and staff.
Food and service couldn't fault.
Helen
여가 파트너와 함께
10.0
/10
31주 전에 리뷰함
Expedia Group verified review
Fantastic stay over Christmas. Made to feel very welcome, fab staff and good food. Lovely big room
Steve
8.0
/10
33주 전에 리뷰함
Hotels.com verified review
Lovely hotel only issue is the door to the room rattles every time the door in the hallway is opened
Verified traveler
여가 아이와 함께
2.0
/10
34주 전에 리뷰함
Expedia Group verified review
Totally unacceptable from this hotel. We had booked to stay with a 6 year old child and was informed a function was happening at the hotel on the night and everything would be done to keep us away from the noise of the function. We accepted that a bit of noise is tolerated. However on checking in and being given our room key we were right by the main stairwell and directly above the DJ's speakers for the Christmas party that was happening. the noise in the room was totally unbearable even with ear plugs in as the speakers were right under the bed the music could be heard as clear as being in the actual function room. We spoke to the worker Hope who was very apologetic and accepted the noise in the room was very loud but there were no other rooms available and she was unable to assist in cancelling and refunding for the booking and I would need to speak with the general manager regarding this. We informed Hope that we have a young child and it was too loud at 2030 hours to stay in the room and it would only get louder as the party were still eating their food and singing and shouting was only going to make the noise even worse. This was at 2100 hours and we had a 6 year old child with a Christmas family trip booked for the next day and was already tired after travelling for 4 hours to get there, I had to book another hotel as staying was simply not an option. General manager was shocking saying I would have got 8hours sleep and would not refund. Shocking from everyone involved
자세히 읽기
Simon
여가 파트너와 함께
10.0
/10
37주 전에 리뷰함
Expedia Group verified review
Lovley, spacious room.
Quiet and homely.
Kelly
여가 친구와 함께
8.0
/10
38주 전에 리뷰함
Expedia Group verified review
Lovely stay for my friend and I, room was clean and cosy and the location was lovely and rural.
Phil
여가
10.0
/10
39주 전에 리뷰함
Expedia Group verified review
Quiet rural setting but beware the roads are narrow.
Samantha
10.0
/10
40주 전에 리뷰함
Hotels.com verified review
Beautiful hotel, loveky rooms, friendly staff.. a little in the middle of no where, but ideal for a calm chilled get away.
Jon
8.0
/10
40주 전에 리뷰함
Expedia Group verified review
Really nice country setting, friendly staff, great breakfast
Aimee
10.0
/10
40주 전에 리뷰함
Expedia Group verified review
Like dtaying would dtsy again
Deborah
여가 가족 휴가
10.0
/10
40주 전에 리뷰함
Expedia Group verified review
A really lovely hotel with friendly staff. We had an executive double which was a good size with an excellent bathroom. A big bath which was very welcome. The location is quiet with some lovely country views. There is a spacious outside terrace perfect for catching a sunset. Breakfast was also enjoyable. If travelling by car this is a perfect base location.