에드워디언 맨체스터, 래디슨 컬렉션 호텔

Dear Edwardian Manchester Management Team, I am writing to express my disappointment regarding my recent stay at The Edwardian Manchester (Itinerary 72064417929372, 23–26 August 2025). Having chosen your property to celebrate my honeymoon, I had very high expectations, particularly after confirming several requests in advance. Unfortunately, our experience fell far short of what was promised and expected. Despite having notified your team that this was our honeymoon, none of the requests we made for special touches were accommodated. A room with a nice city view was not provided, nor were there any thoughtful details to mark the occasion. This lack of recognition for such an important milestone was deeply disheartening. Additionally, we were very disappointed with the cleanliness and upkeep of the room. On arrival, surfaces were dusty, the bathroom was not spotless, and it was evident that attention to detail was lacking. During our stay, service standards were consistently poor — from delayed responses to requests, to a general lack of attentiveness that one would not expect from a Radisson Collection property. This was meant to be a memorable and celebratory trip. Instead, the experience was underwhelming and stressful. Given the circumstances, I feel it is only fair to request appropriate compensation for the inconvenience and the failure to deliver on the standards advertised and expected. I kindly ask that you review this matter and advise how you intend to resolve

V

Really helpful staff, lovely spa and pool, great room service, comfy bed

Perfect place to stay if you are in town to see United

Beautiful hotel, amazing staff, great spa. Couple and children friendly. Great location, no more than 10 min walk to all sites and amenities. Would absolutely recommend.

Stay was amazing definitely recommend anybody stay there

Welcoming staff, very good amenities. Attention to detail and swift at resolution if any problems.

Bathrooms need work. The tub looked old, tired and unattractive. Plastic, barely working flusher above the toilet. You have to press long and hard to get it to work. Quite a few of the breakfast items were cheap/ budget quality and not the standard I'd expect from a 5 star hotel. No hotel parking. There are other hotels that have it but not this one. Nearest parking is an NCP carpark (10 minutes walk away). Staff were friendly enough. Bed was comfortable. Working Aircon. Fairly small rooms. Undecided if I would return (probably not),

We had a lovely 24 hours at the Edwardian Hotel in Manchester. The location is perfect – just a short 10-minute walk to the coach station, with plenty of food options nearby. The in-room dining was excellent too, but the highlight was definitely The Library restaurant – the steak was delicious and the service outstanding. The décor and vibe of the hotel are beautiful, and the spa and swimming pool are fantastic for relaxing. A special mention goes to the older gentleman at the concierge desk – he was absolutely fantastic, so kind, attentive, and genuinely friendly. Nothing was ever too much trouble. Overall, a wonderful stay – highly recommend!

Great service

Had 2 nights with wife, sister and brother in law also had room. First night was excellent but second night there was what sounded like some males shouting and running up and down outside our rooms at about 2.00 am. There must be cameras in the hallways so it baffles me why hotel management don’t do something about it. I reported it to a member of staff but I feel it fell on deaf ears. Other than that the hotel is exceptional.

Great hotel with great facilities and exceptional experience.

I would love to say that this is a five star hotel. It has a five star gym and pool area - that’s about it and is the only reason that I stay here compared to other hotels in Manchester. Firstly, the hotel seemed understaffed and it took ages to check in. There was no welcome drink and overall the service was poor. I didn’t get any of my VIP access benefits. They don’t even give you a free bottle of water in the room anymore. The rooms are in dire need of an upgrade. The carpets are dated and dirty and the bathroom was clearly being patched up with repairs from leaks. I just feel that for something that is so expensive and it’s five star rated, I have had much better quality of room in much cheaper hotels around Manchester.

Great central location. Beautiful building and well appointed rooms. The bar was closed when we were staying, which was disappointing as it looked lovely. Also, checkout was 11am and they wouldn’t extend - this is too early for a 5 star hotel, in my view. We would have appreciated a 12pm checkout.

The room was a bit smaller than I expected, however was clean and nice. Bed was big which was nice and there was a smart TV. I found the smell of the washed linen/ towels/ robes to be a little weird as unscented. No car park specific to the hotel - we had to pay over £60 in a nearby car park.

Perfekt placering i Manchester

Lovely room. Great spa and perfect location!

We stayed here for a 3rd time as our experiences in the past have been excellent. The room is a great layout and the beds are so comfortable, we slept so well. Despite being in the heart of the city centre with really busy nightlife going on outside the soundproofing blocks all of the noise out. The location is very central, so for us that meant we had a great choice of pubs and restaurants within 10 minutes in all directions. Breakfast was excellent too, great choice of hot and cold foods.

Excellent

Lovely smelling lobby and check in smooth. Bed comfy. Would be great to have GF sausages on the breakfast.