The Gainsborough Bath Spa

We stayed in the hotel for 2 nights, it doesn't feel like a 5* hotel: - I booked spa treatment, my only request was for an intensive, deep tissue massage, but the masseuse was just stroking my back for an hour for £195, for this price you expect a good massage at least. I was asked to fill the questionnaire first to mention expectations, well, it was either ignored or not read at all. I told this at the reception after and I was told the manager would contact me but nobody contacted us or mentioned it again. - we were waiting for our breakfast for more than 30 minutes, meanwhile there was no food left in the continental breakfast - no ham, cheese, or even a croissant, etc! There were empty plates. We were sitting and waiting for food and the food was just average, if you have a choice - don't buy the breakfast in the hotel, it's better to have it in one of the local cafes and it will be much tastier! - parking costs £45 pounds a day - I had to spend an hour working in the Canvas Room. I ordered tea, they brought me a used tea strainer with tea leaves in it. I had to ask for a clean one. Well, the room was nice. Overall it's a poor service and experience and really overpriced.

Simply beautiful, I felt like I left this place five years younger. I'll be back every year at least once now I have been here. I loved it.

such a romantic getaway!

Right in the heart of Bath. We could walk to all the sights and shops.

Always such a warm welcome. This hotel and the staff always go above and beyond to make you feel at home from home.

The location is excellent, very close to the main streets. The hot springs are very comfortable, lovely staff. I will definitely come again next time.

Right in the centre of Bath and easily accessible for local events. Great hotel, lovely rooms, friendly staff and great spa facilities.

We warmly welcomed upon arrival. The gentleman who took our luggages to store before check in was very thorough in his suggestions on what to do for our 24 hour visit in the area. All the front staff were warm and that really made us want to come back to Bath.

Loved everything about the hotel

A stunning hotel conveniently located in the heart of Bath. Quiet and luxurious, and a perfect escape for couples. The bedrooms are impeccably clean, very spacious, quiet and comfortable. The spa is free to access between 8-10 am and 7-9 pm. We used the spa at 7pm, as did most other residents, however it wasn't too busy and was a lovely space to unwind before dinner. The cocktail bar has a good selection of spirits and drinks, and the lounge is relaxing to to enjoy them in. Note hotel parking is £40/day (not £21 as per the advert); we paid for parking in Southgate which is safe and £18/24 hours (alternatively Park & Ride is £2/day). Overall this was a fantastic hotel and we would recommend and return.

We had a lovely night away, the spa is lovely and the rooms are very comfy

Everything Perfect !!

Wonderful stay, everything was perfect

We had to walk down several corridors and up and down stairs to access our room — if you have mobility issues I would advise confirming what is required when assigned your room. Spa bath was pleasant, but spa services seemed overpriced and I had difficulty getting them to share the price list ahead of time. Tea service was fine, but not sure the value was there for the quality. Preferred to eat around town, but the canvas lounge was well-appointed. Not sure the value proposition would justify a return visit, but my stay was enjoyable.

Great hotel.

Nice property, clean and comfortable.

Fantastic friendly and was impressed with the free gifts and Santa’s stocking

Very professional and friendly service at the reception and concierge, thank you Kimberley. Fantastic spa and lovely room with very comfortable bed. Unfortunately, the breakfast was a let down, very limited choice of continental products, hot food had to be ordered from the waiter. I had to chase after one, instead of them coming over to me with the menu, which I didn’t even know they had any. If it wasn’t for my partner who got to the breakfast before me, I wouldn’t have known about hot food menu, so had to improvise and asked for typical English breakfast items. The food quality was a let down, I expected something special for £35 per person breakfast. Coffee wasn’t best either. Breakfast service was very poor and the food was ok nothing special. I will definitely stay in this hotel again but won’t be having a breakfast. Can’t comment on dinner in the restaurant as ate elsewhere. All in all, a wonderful experience and highly recommend staying.

Really enjoyed the spa!

Gorgeous hotel, great location. Super cosey and homey. Lovely spa facilities and amazing food!