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When i returned home, i noticed that the amount that had been taken from my bank account was more than the itemised invoice. I challenged this but was told there was nothing they can do about it. It looked as though someone had been charging drinks to my room. Very disappointed. I won't be returning.

Our room was not made up even though we asked for our room to be done the night before, when we got back after a long day out the bed was not made.

Lovely hotel with character, friendly staff, very impressed with the food. Only negative was i had to send 2 drinks back as glasses had lipstick on them. Everything else was great

Nice centrally located hotel...good quiet room with a comfortable bed and good bathroom.. Car parking and Friendly staff . Nice breakfast in the morning

Our room was spotless. The hotel had such a welcoming buzz when we walked in. Staff were pleasant.

Fabulous deluxe room. Great food in a warm and friendly atmosphere. Lovely breakfast. Stay regularly on a trip through the lakes.

Ben the waiter was brilliant.

The staff as always are brilliant. The room was clean and lovely and warm.

Easy parking, excellent Reception staff. Room clean and comfortable. Christmas decorations in the bar/dining areas were beautiful and tastefully done. Breakfast was lovely, as were the staff, very professional and well presented. We would definitely recommend this hotel. Thank you for a wonderful stay.

Staff as always were great Room was very comfortable

Parking good and seemed secure, missed the part of a £3 fee when booking, maybe we overlooked. Our standard room was on 3rd floor, no lift, so wished we’d packed lighter! An old building which might explain the marked slope in the room which took some adjustment. Hot water took an age to come through. Beer great in the bar. Top notch breakfast. Very pleasant & efficient staff. Hotel enjoys great position, suited us on a long journey from the Far North….would definitely stay here again.

Very courteous staff and friendly. Clean and warm room with very comfy beds.Lovely new bathroom.

Fantastic hotel right in the middle of Penrith, which is a lovely town. Hotel has parking, which is really useful as it was hard to come by in the town itself when I was there. Special thank you to Petra at reception and the housekeeping team. I had accidentally left a piece of jewellery in my room at checkout. The piece of jewellery in question is very valuable, especially for sentimental reasons. The housekeeping colleague had taken it down to reception for safe keeping, but Petra had gone the extra mile to personally call me to let me know and she had even gone to the post office to post it back to my home address. I can’t tell you how grateful I am for your care and grace. This shows the class of the hotel and its staff, and that you are in incredibly safe and caring hands when you are there. Thank you Petra and thank you George Hotel for a lovely stay.

Everything was very good lovley relaxing atmosphere food excellent

Paid£642 for single room witch had one window looking straight at another window about 6foot away room was never cleaned in the 5 nights I stopped there staff were not very helpful and rude would not stay again being a platinum member would expect better

We stayed for one night on our way home from visiting the highlands with our dog , the room was quiet small to stay in , the breakfast was very tasty where you helped yourself to continental style plus you can have a cooked breakfast if required which was included in the stay, staff was friendly and helpful , the location is perfect to have a stroll round Penrith , plenty of places to eat and drink, as this is just off the motorway Penrith is busy with traffic, with the hotel on the road, we thought when we slept you would hear this but you don’t.

Very enjoyable and handy for shops and transport

This was a very bad experience. When I am off work and wanting to enjoy a bank holiday weekend I do not want to be judged. If I want to wear my tracksuit bottoms and trainers, it is because I am comfortable. Setting aside the cleanliness for now I have to say the experience was very upsetting. When you walk into the bar and get told you have a tag on your back then a comment of P**S Heads when you are leaving. Taking my Dog for a walk, walking through reception saying' Can I give your Dog a biscuit' then referenceing to me, do you want one too? Disgusting and nasty. Going for Breakfast, to be told, you going for hair of the Dog? I know what she wants, a greasy breakfast. It was continuous every time we saw him. I cannot see a bad comment about him which means he singled me out. Is it because I am a tracksuit wearing Lesbian? The George should learn to know their audience! I am an off duty H&S/Food specialist with HR in my DNA. I will reiterate that he singled me out, basically called me a Dog ans us P** heads with tags on our backs! We were also judged from the offset, we will dress how the hell we like, we are paying customers! Let's move onto cleanliness, not good really. Dust and coffee stains on the doors and wall, dirty towels! Kettle with Water left in! A maintenance man sat on a chair constantly outside my room where I didn't feel comfortable talking. A drill left outside which was not being used! A hideout, probably! All in all, do not judge a book by it's cover

Rooms are small but well equipped. A bit hot at first but cooled off at night.

We took a punt with this hotel due to its central location and convenient transport links. We were in town for a wedding, and spent 4 nights. On arrival our initial room on the 3rd floor [no elevators - be warned] was far too pokey for my partner and I. We had two wide suitcases. The hotel reception manager swiftly arranged a suitable alternative in the annexe across the car park. It was a superb replacement, spacious, more modern with comfy beds to boot. Breakfast was delicious. Cold buffet and many hot cooked options. The one major let down. We had no housekeeping whatsoever. No fresh towels, beddings, toilet rolls etc across 4 nights. Very unusual. We got on with it without complaining. It was disappointing considering apart from this aberration, we really enjoyed our stay.