그랜드 호텔 블랙풀

We did an online check in the day before arrival. We thought it was just pick up the key and relax. After a long wait to check in (over an hour) We eventually got the key to the room and found someone else's belonging in there. Apologies were made the receptionist and she offered to upgrade us to one of the 'executive' type rooms by way of compensation. The room looked good but we could hear constant traffic noises. We thought a window was open. The window was fully closed but damaged - with cold air blowing around the frame into the room. The standard duvet was was very thin - we had a cold and restless night. We eventually got an extra duvet the following day after 2 or 3 requests. The fire alarm went off on the Monday. No idea if it was a 'drill' or a fire? We did not know it was a weekly drill because there was no warning signs in the room. Myself and another 'disabled' person had to struggle to the stairs and struggled down 3 flights of stairs from 6th floor - before someone informed us it 'was' a drill. I dread to think what could happen in the event of real fire! In summary - We had no problems with staff. The amenities were good, but our stay was ruined by the room experience re: traffic noise and cold nights

nice hotel

Staff didnt clean room the for the three days we was there

We were extremely happy with everything apart from the Christmas lunch the food was good but the queuing was terrible I think this needs the top dogs to sort this out for sure we thought it was going to be waiter service and should of been it would of been a lot smoother and faster for sure apart from that we loved it I am going to give a massive hand out to Helen she worked wonders and tried her absolute best with everything well done Helen she needs a big fat wage rise for everything she did/does oh just 1 last thing the bar should be open all day and tea coffee should be available all day too and maybe entertainment during the day this would make the grand so much Grander

Bedding not changed when requested after 9 nights Christmas Dinner was atrocious had to wait for 40 minutes to be seated then put on a table with people who we did not knowtable cloth was dirty with gravy stains so i decided to video the restaurant and the complaints will not be staying there again very poor for we spent 120 pounds was not worth 10 pound

Poor check in, room not ready even after check in time. Bathroom needed a deep clean. Bar was good

It was wonderful experience in there , we will visit again

Hotel a bit dated Bedroom we had was badly in need of a make over,sink in toilet was cracked. Room could do with painting bathroom had mixed matched tiles . Bed was excellent and room was comfy. Staff really friendly.

Room was clean, staff were great

Excellent stay, comfortable and clean

Hotel stunning and facilities amazing except bedrooms quite damaged when look closer mattress filthy ,cracked sink mold on roof of bathroom ,bedroom bed broken ,one light didn't work but if all these was rectified it would of been a nice room and a little more of a deep clean .

Breakfast and evening meal was good. Room was clean but the radiator was not working. Electric radiator was available in the room to use. Bed was noisy every time you move. Girl on the pool reception was always very friendly and helpful. Overall stay was good.

Rooms are very dated to rest of hotel, and beds are so hard didnt sleep a wink, needs a upgrade and breakfast and tea was basic, swimming pool was closed at 3 when it's prime time check in so couldnt use, not really family orientated no games rooms and swimming pool closed when arrived wouldnt stay again.

Checkin was a massive queue and only one person. Once again no towels in the room and very little toiletries. One staff member found quite rude when asking for towels

Quick check. Inand out conformable rooms

We stayed 2 nights, the first room was infested with clothes moths in the bed and flying everywhere. Adam (reception) was very helpful and gave us a new room the next day. When I put the shower on the whole bracket including the shower head fell off the wall and rendered it unusable. The shaver mirror light didn’t work and the skirting board under the wardrobe was broken off and showing sharp nail/wood the whole length. I filled in a report card from the room and gave it to reception staff who said they would pass it on. The food was plentiful but very low quality. Well positioned hotel for walking into town with good views.

Didn’t use the bar and no pets

The main front house staff are rude no smile or greeting guest . No compassion and understanding customers needs twice card was not working the room is total poor .0 I never book here again please go to small independent hotels there are load better

No breakfast after 9am on Monday morning. Bar closed at 9:30pm Sunday night. Had to change rooms due to faulty window, but staff very helpful.

Well we wasn’t supposed to check out until 10am and around 9am a man who works there walked in our room while my partner had no pants on, she was absolutely distraught and felt dirty. NOBODY should be walking in a room before check out time so that’s exactly what didn’t go well