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What a lovely place, check in was nice & easy & the receptionist was very welcoming & friendly. We had a drink in the pub & all staff were super friendly, especially the lad who was also on check out this morning! We didn’t have breakfast as we went to my parents house nearby & my dad cooked for us 😊

Hotel is badly in need of refurbishment. Felt somewhat unsafe as there was no way of locking the door from the inside. Toilet had trouble flushing needing at least two goes. Pub was very dark but food was OK.

Big room that was clean but basic and looking rather tired. Fine if you just need a bed for couple of nights, but not for a long family stay.

No wardrobe or clothes hanging facilities

No wardrobe or facilities to hang clothes and Freeview TV not tuned correctly. Room 202

The stay was awful, the room was massive, freezing cold, took all night for it to warm up, the room was very dated and scruffy, old wardrobes, very old couch that I wouldn’t of let my dog sleep on, bedding was clean but with a hole in top duvet, the breakfast was horrendous, we ordered two cooked English breakfasts, not two minutes later they came out, the food was I would say warm at best, bland with no taste, a minute later he brought the toast, this was stone cold hard and had not seen heat for some time. We were also placed next to the front entrance which was very noisy, the doors just slammed shut all night long. They said you can eat at the pub that’s on sight, it was as rough as something out of the film road house but at least the food was mostly edible and hot. Needless to say we would not stay here again if you were paying the bill, if I were you I would remove it from your service as this will reflect on you very badly.

Great English heritage site Beautiful and Trendy pub juat next door to it

Very good

Hotel very run down and dated decor. Had to phone hotel to get somebody to come to the reception to check in. I thought we had already paid on booking through the app only to be told that we had to pay at receptionist again. Overall experience ok as it was just a place to sleep one night, wouldn’t want to stay any longer.

We booked this hotel last minute and it did not disappoint. Lovely hotel with great character and amazingly helpful staff

Room was larger than most chain hotels, very suitable for a weekend stay. Food and drink at the adjoining pub was very good and reasonably priced.

Had a good couple of days in ghe Highfield. Room was a good size and clean, bed and sofa bed reasonably comfortable. Shower needs more pressure....no one on reception when we arrived but quickly sorted with a phone call.

Friendly staff

Nice hotel clean, friendly staff, the only thing I I didn't like was the fact my room was right next to the hotel entrance, so the exterior lighting is on 24/7, so light shining into the room, rooms like this need blackout blinds which I'm sure i read that this room had, but it never

Lots of unavoidable noise outside due to private parties in the function room

We loved staying at the hotel and we had our 3 year old with us, There was no sound on the night, and the black out curtains helped our 3 year old sleep. The room was was very big and clean so there was enough room for us all. The staff were very helpful and always there if you needed them. There is a area that has toys for children whcih kept our child entertained as we checked in. I would definetly stay

We arrived early, which proved no problem to the helpful and knowledgeable staff. Overall the hotel was clean but looking a little dated. A good supply of Tea and Coffee was available. The room was a good size with a very comfortable bed. Like many hotel rooms now there was no main light, just lamps, which I find a bit dreary. The attached spa was ok with a nice jacuzzi and warm pool. But like the main building it was a bit 'worn'. Take your own towel or pay for use. There was also no working lockers. A decent pub serves food just over the carpark. £7 breakfast was basic but good value. Juice, coffee, cereal and cooked.

Room was cold when we first went in with real ability to turn it up quickly Wifi did not work in out room Tv very small for size of room and remote did not work in room Stznge that both taps in the bathroom sink seemed to be hot

Great facilities, including pub next door. Room a great size but could do with a lick of paint.

Our stay at The Highfield was really good. The staff and service was great. Facilities in the room were basic, room size good, but tiny toilet with broken seat, tiny TV for size of room, sofa bed comfortable to sleep, but had definitely seen better days. Sofa bed arms stained, door looked like it had been punched as some paint coming off and wood a bit cracked, and marks along wall behind single beds (didn't affect room, just a bit unsightly). That said, as previously mentioned, the staff and service absolutely made our trip. It was a bit expensive for the state of the room, but I would recommend to others, as staff were so helpful and accommodating. Nothing was too much trouble.