더 매너

지난 9월 13일, 영국 Coast to Coast 를 걷기 위해 출발지인 St. Bees의 매너 하우스 호텔(Manor House Hotel)에서 1박했다. 도착해보니 1층에 로비나 리셉션 데스크는 아예 없고 Pup이 있을 뿐이었는데, 말이 호텔이지 규모가 좀 큰 B&B라고 해야 맞을 것 같다. Pup에는 우리가 도착한 오후에 이미 결혼식 전야제인지 피로연인지, 뭔지 모르지만 발 디딜 틈 없이 사람이 들어차서 파티를 벌이고 있었다. 숙박 접수대는 2층으로 오르는 계단 밑에 폭 70cm 정도의 책상이 전부였는데, 주인인 듯 보이는 70세 넘은 남자는 우리보다는 손님 접대에 정신이 없었고, 그 시간 이후 우리는 황당한 일을 여러 차례 당했다. 우리는 몇 가지 서비스를 부탁했는데 말로는 다 하겠다고 했으나 하나도 이루어지지 않았고, 그 중 가장 황당한 것은 다음 목적지의 호텔 예약이었다. 특별한 사정에 의해 다음날 예약을 하지 못해 부탁을 하니, 걱정 말라며 50Pound 짜리 방을 예약한다고 알려줬다. 그날 주소를 받으려고 하니 바빠서 다음날 아침에 주겠다고 해서 믿고 잠을 잤는데, 다음날 아침이 되니 그 방이 예약이 안 돼서 다른 호텔을 예약한다고 한참을 기다리게 한다. 그러더니 75 Pound 짜리 방밖에는 안 된다고 하는 게 아닌가. 사실 그 전날 자기가 바빠서 예약도 안 해놓고 아무렇게나 둘러댄 게 분명하지만 참고, 다음 행선지의 숙소도 매너 하우스 호텔과 같은 값이기에 주소를 받아들고 저녁 7시에 목적지에 도착했다. 그런데 거길 찾아가보니 이게 웬일인가? 그런 예약은 받은 적이 없다는 게 아닌가? 우리가 간 곳은 아주 작은 동네여서 숙박업소가 많지 않다. 하는 수 없이 그 호텔의 안내로 다른 동네에 있는 훨씬 비싼 숙소에 갈 수밖에 없었다. 그간 여행을 꽤 많이 한 편이지만, 이런 황당한 서비스는 받아본 적이 없다. 아무리 가족끼리 운영하는 숙박업소라지만, 전문성으로는 동네 여관이라고 밖에는 말할 수 없겠다. 매너 하우스 호텔 때문에 영국 B&B에 대한 인식을 모두 나쁘게 가질 뻔 했다.

Upon Arrival we were given a friendly greeting by The Barman and also a local gentleman who was seated at the bar. The barman checked us in & provided us with the room key 🗝️. Gave us Breakfast Details Times etc. We stayed for 3 Nights Upon arrival the room was beautiful prepared for our arrival. We stayed in Room 2 Triple Room for three people. The room was nicely laid out and a great size accommodation for 3 people. The next morning our room was beautiful cleaned Towels restocked. Unfortunately they did not replace the cups we had used the Night/Morning. That Afternoon I rang through as we were meeting up with some friends who lived in the area and decided to dine at the Venue. Booking for 9 of us was no problem even had our friends little dog Coco with us, so they seated us on 2 tables in the pool area which was suitable for our visit to the restaurant. We had a lovely meal and some light refreshments. Food was nice, service was very friendly. Had a Nice Breakfast on Day 2. Once we were ready we went out for the day and did not return until evening time. Upon returning to the room he had not been cleaned, dirty Towels were on the bathroom floor, still no fresh cup. Which was disappointing which reflects on the score given for the stay. Not really ideal. Lucky enough there was some extra towels in the chest drawers. We were short of one large towel but made do with the extra towel (small). Location is beautiful and would stay again and would recommend.

Lovely well maintained pub close to amenities

Freshly decorated rooms and everything clean and tidy. Great breakfast choices and also offer packed lunches for walkers. Would happily stay again.

I really enjoy my stay at the manor. The sta

Stayed for 2 nights while on business. The hotel really needs a refresh as the decor is making it feel run down.

Great staff Fantastic breakfast and evening meal and onsite parking

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Yes. Thanks for lovley weekend.

Great little tavern with 9 rooms . Lovely friendly staff . Good Sunday lunch , inexpensive. Warm friendly atmosphere and locals . Open fireplace . Nice breakfast buffet . Very clean room with good amenities . Quiet , peaceful and safe . Very nice area . Dog friendly. Great local shop and post office opposite . Train station and local buses very close . Ten minute walk to beach and coast to coast walking trail . Check in 3pm

On the whole it was a good place to stay. The room was clean, good facilities, free parking, good free WiFi. convenient location and good breakfast. The inn does very good evening meals as well. We stayed for 2 days.

Room was nice apart from Light switch super glued to the wall and non operational. Towel rail had exposed 240volt connections which in a bathroom is hugely dangerous. Paint peeling from ceiling. Extractor fan was very loud. The tea/coffee selection was good and the bed was comfortable.

Healthy breakfast, suitable for all types.

Excellent views, brilliant for walks and a peaceful break.

Located on main street with large parking and nice garden behind the hotel. Easy access to train and beach some 15 minutes walk away. Well maintained room and newly renovated bathroom. Coffee and tea in room, several breakfast options. Dog friendly place and friendly staff. Clean and a good spot for an overnight stay in the area

Friendly staff, good parking area, the meal we had was very good and a great breakfast.

Lovely food and location just a short walk rrom the beach

Great bar & restaurant, lovely warm rooms with great character Staff friendly

Very nice staff, excellent breakfast great for parking. I had a very nice stay, Recommended .

Lovely people, great room and the breakfast was amazing.